Client Services Manager

Summary

Client Services Manager

Join the #1 Experiential and Promotion Marketing Agency in America, IN Marketing Services! We are seeking a dynamic Client Services Manager who can lead the creation and implementation of marketing events for an exciting new account with a major retailer. In this highly visible role, the Manager for Client Services' responsibilities will focus on being the key point of integration across multiple internal functions as well as the client and retailer to ensure the seamless delivery of events. Your mission is to create and deploy a culture of service excellence that exceeds client and retailer expectations.

Bring your skills and build your career with IN Marketing Services, the marketing division of Advantage Sales and Marketing, where your enthusiasm and passion will be met with challenging work that focuses on influencing buyer behavior and driving sales through shopper marketing, experiential marketing, in-store event services and more. Work with IN Marketing’s established retailers and the iconic brands we represent that matter most to everyday shoppers.

The Client Services Manager is responsible for the creation, approval, and the implementation of events. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manages all related financial activities while providing a high level of service to client representatives and co-workers. Assist the organization in achieving a services excellence culture. Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting. Develop effective client and retailer relationships to facilitate communication and execution with internal departments including; Creative and Production to ensure that deliverables are successfully achieved. Responsible for oversight of timeline revisions. Monitor and adjust agency/client budgets and billing process for accuracy. Make autonomous decisions on behalf of our company strategy.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer.

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Client Services Manager is responsible for the creation, approval, and the implementation of events. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manages all related financial activities while providing a high level of service to client representatives and co-workers. Assist the organization in achieving a services excellence culture. Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting. Develop effective client and retailer relationships to facilitate communication and execution with internal departments including; Creative and Production to ensure that deliverables are successfully achieved. Responsible for oversight of timeline revisions. Monitor and adjust agency/client budgets and billing process for accuracy. Make autonomous decisions on behalf of our company strategy.

Essential Job Duties and Responsibilities

• Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
• Supervise team members and monitor their daily reporting and task performance.
• Ability to make autonomous decisions on behalf of our company strategy.
• Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
• May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

- 1-3 years of experience in Consumer products, brand, or agency

- Experience in event execution preferred

Skills, Knowledge and Abilities

• Possess negotiation, project management and research, analysis, and presentation skills.
• RetailLink knowledge a plus
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
• Strong organization, negotiation, and problem solving skills
• Ability to present to large and small groups in a variety of settings
• Excellent written and verbal communication skills
• Team player with positive attitude.
• Able to build and maintain strong client relationships
• Proficient is MS Word, Outlook, Excel, PowerPoint

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.