Retail Business Development Manager - Full-time

Job Description

Unsurpassed opportunity to take your retail career to the next level!

NAPA Auto Parts is seeking a PASSIONATE retailer who has already demonstrated a talent for engaging customers and is looking for the next step in their career. As a Retail Business Development Manager you will provide retail leadership to a terriroty of retail stores, with a view to delivering superior customer experiences. You will be directly accountable for ensuring overall store standards are maintained to the highest possible level, including basic housekeeping, planograms price labels, out of stocks and exemplary customer service. 

NAPA serves both the Do-it-yourself and Do-it-for-me customers. Your passion for leading and influencing others to serve these customers effectvely is challenging. Therefore, we require someone who can overcome obstacles with a can-do attitude to succeed. 

We encourage you to apply if you are looking for the next step towards retail leadership today.

Responsibilities 1)  Recruitment and Team Leadership   o  Ensure that there is a nominated retail specialist (CCA, RTL and / or RC) in all retail impact stores o  Actively seek talent to fill these positions o  Work with local HR teams to source candidates o  Sign off all store level recruitment for retail specialists o  Create succession plans in conjunction with the Store and Area Manager o  Develop retention plans for all retail specialists o  Facilitate new retail specialist team member induction

2)  Ensure Retail Impact stores are maintained to ‘best in class’ retail standards

o  All stores to strictly adhere to the Store Standards guidelines o  All marketing programs implemented on day one of the promotion o  Establish full adherence to  daily, weekly and monthly retail processes o  Superior levels of customer service at all times

3)Coach, mentor and train store based team members, in regards to:

The Retail Basics:

o  Basic Housekeeping o  ePlanogram compliance o  Shelf label accuracy o  Out of Stock Management and o  Know How To Ask promotional program

Customer Service and Selling skills:

o  Greet the customer o  Engage with the customer o  Add on sales and solution selling   Securing future business

In store merchandizing:

o  Bulk Stack outs, end caps, side wings, clip strips, impulse zones o  Point of Sale material and promotional pricing o  Front and Facing the shelves o  Managing store’s inventory levels through min / max system

4)     Communication

o  Provide clear and effective communication to all stake holders o  Develop effective relationships with Store, Area, District and General Managers o  Develop regular communication channel between retail specialists o  Participate in regular tele conference calls with VP Retail o  Provide feedback on process opportunities to the retail team

Qualifications 1)  Must have retail experience, having achieved at least the level of Store Manager 2)  Must have led a team and be able to demonstrate strong influencing skills 3)  Must have an absolute passion for customer service 4)  Must have experience with in store merchandizing, promotional displays and price labels 5)  A strong communicator 6)  Good business acumen and competent from an analytical and numerical perspective 7)  Outgoing, high energy, with a positive can do attitude 8)  A self-starter who has the drive and confidence to make tough decisions 

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.