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in Bellingham, WA

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Hours Full-time, Part-time
Location Bellingham, WA
Bellingham, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

The intern in this role will effectively execute projects at the Call Center level, support initiatives, and provide on-going support to Call Center personnel and to identify areas for improvement. This role is also responsible for providing analysis and reporting to support site-level, regional level and national initiatives as assigned. In addition, this role will proactively identify and solve problems through analysis and resolution execution. *Central point of contact for all policy, procedure and billing system related issues. Provide clarification between Customer Care and national process team. Act as subject matter expert (SME) for all assigned projects and specified functional areas. Interface and communicate with site leadership (Directors, Managers, Coaches and CSRs) as well and Process Team, L&D, Communications, RP (resource planning, QA (quality assurance), Incentives and project management office.*Participate in daily and weekly meetings with peers in Call Centers and FSC to ensure issues, concerns and information are communicated. *Ensure that technical changes are deployed as designed to every intended user on schedule. *Develop strategies with site leadership to carry out local initiatives and participate in ad hoc teams. Participate in development and promotion of escalation paths with well-defined feedback loops.*Plan and manage needs assessments as assigned.


Pursuing undergraduate degreeDesired Degree: Business, Finance or related field* Problem and root cause analysis - includes information gathering to understand business need and process mapping fundamentals structured problem solving skills* Ability to identify information gaps, source solutions, and develop reporting using MS Office tools. Must be highly proficient in MS Excel and Visual Basic (VBA) with experience creating reports, macros and pivot tables.* Ability to analyze, package and present results to a variety of audiences from front line representatives to executive leadership, including appropriate presentation skills and MS PowerPoint proficiency * Experience in cross-functional partnerships and strong communication skills in multiple methods and for multiple audiencesAdditionalLocation: Bellingham, WA Timeframe: Summer 2015 (Start June) for 12 weeks Candidates should have background experience, skills, and/or education appropriate to position description. Candidates must be currently enrolled in school or post-graduation of twelve months. Background checks are required for interns. T-Mobile requires that individuals considered for internships are a minimum of 18 years of age and have the right to work in the United States.