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in Albuquerque, NM

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Hours Full-time, Part-time
Location Albuquerque
Albuquerque, New Mexico

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

The Business Support (Implementation) Intern will work with the Business Support team for the Albuquerque Call Center to ensure the successful roll out of initiatives from a global and local perspective while working with the team to improve communication and cadence cross functionally at the site level. In this role the BS Implementation Intern will gain an understanding of how a support function contributes to a successful and effective Call Center operation. This position will report to the Business Support Manager. * Apply and or acquire skills in in various business analysis disciplines as required per assignment. Example may include content and or infrastructure maintenance of intranet site, enhancing current spreadsheets or reporting processes to where they are able to become automated* Working with the Sr Business Support Analysts to plan/ launch new initiatives/programs/processes* Develop some level of subject matter expertise on customer business operations processes and the systems that support them.* Identify opportunities for process improvement for example removal of customer pain points internally and externally


Pursuing undergraduate degreeDesired Degree: Business, Marketing or related* Strong problem solving abilities and strong critical thinking. * Proficient in MS Office Suite - ideally strong with MS Excel* Desirable would be proficiency with Visual Basic, Sharepoint or similar applicationsAdditionalLocation: Albuquerque, NM (Menaul Call Center)Timeframe: Summer 2015 (Start June) for 12 weeks Candidates should have background experience, skills, and/or education appropriate to position description. Candidates must be currently enrolled in school or post-graduation of twelve months. Background checks are required for interns. T-Mobile requires that individuals considered for internships are a minimum of 18 years of age and have the right to work in the United States.