Manager, Regional Small Business

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

DescriptionThe Manager, Regional Small Business reports to the Regional Retail Director and supports the regions Retail B2B selling efforts. The role drives B2B sales in retail stores through a team of 4-10 Retail Small Business representatives who are assigned retail districts. The B2B team coaches, motivates,trains and supports the Retail B2B selling behaviors necessary to maximize sales through the store teams. This sales leader will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in the regions retail stores through several Retail Small Business Representatives who each support approximately 10 stores. This role will lead the support of key initiatives of Retail B2B Sales including a) In-store traffic conversion from employee-liable accounts to small business accounts, b) B2B lead generation and appointment setting to connect with and add small business owner accounts, and c) base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores. Other key focus areas will include processes and operational support, reporting and analysis, training, visual merchandising, communicating T-Mobile B2B customer impacting initiatives and verifying execution by field sales and other T-Mobile strategic initiatives. This sales leader enables the Small Business Representatives to identify and increase the customer flow in the retail stores for small business. The Manager, Regional Small Business will spend time in the B2B retail stores as the retail B2B experts within the sales organization providing immediate and useful feedback regarding anything that could potentially impact the customer experience communicating in a way that make people eager to collaborate. They will also identify and investigate problems concerned with policy, operations and processes. They will identify and communicate what is expected out of retail B2B program stores and the interaction with the Small Business team in B2B. They will also play a role of strengthening communication and cross-coordination among the Sales, Engineering, Marketing, Customer Service, EIT, Business Operations, Finance and FSC organizations Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Essential Functions

• Lead a team of 2-3 Retail Small Business Representatives in building a B2B Sales & Service Culture in Field Sales to Enhance Small Business Results in Retail Stores. Provides coaching on delivering effective B2B customer service. Participates in any retail channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition. Responsible for recruiting, hiring, training, evaluating, and supervising the Retail Small Business Representatives and maintaining appropriate staffing levels
• Communication & Training: Supports Retail B2B training cascade messages and the reinforcement of formal Retail B2B training. Coordinates new product or service launch questions that may occur specific to the B2B segment of customers. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives.
• Strategy and Execution: Influences executives regarding strategy or and to achieve business objectives. Coordinates and integrates staff activities and resources across functional teams to implement strategies. Leads the implementation of policy or organization structure changes. Supports organizational sales & service strategies by developing tools and resources to ensure objectives are met. Determines and secures resources and materials needed to perform the work of the unit. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues.

QualificationsMinimum Required

• Demonstrated financial results in sales and multi-store environments. Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling).
• Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action. Advanced leadership training, coaching and development skills
• Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams
• Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc.
• Strong presentation and critical thinking skills
• Strong merchandising skills

Desired

• 5 - 8 years of significant sales and operational experience in a sales organization with a top company and strong culture
• Exposure to and/or direct experience in B2B customer sales
• Significant business analysis skills with in-depth retail experience
• Strong focus on customer and quality
• Excellent communication and influencing skills
• Demonstrates strong knowledge of retail merchandising and brand presentation

EducationMinimum Required

• Bachelors Degree
• Or equivalent work experience

License or CertificationMust have a valid Driver's license and satisfactory driving record and proof of insurance