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Technical Solutions Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pontiac, MI Pontiac, Michigan |
About this job
Manpower is currently hiring a Technical Solutions Rep for one of our clients in Pontiac, MI!
Responsibilities:
Length of Assignment: 1 year 1 month
If you meet or exceed the requirements of this role, and would like further information on this role, please contact Heather Sadler at Heather.Sadler@manpowergroup.com
Also, please create a profile on www.manpowerjobs.com by applying prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Opportunity Employer (EOE/AA).
Responsibilities:
- Technical Support Representatives handle inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client
- Representatives are responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures
- High school education or Equivalent
- Minimum of 6 months to 1 year general experience, or equivalent college level education
- Experience providing technical support to large enterprise environment
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
- Demonstrated problem solving skills
- Experience in a phone based remote role, e-support, e-chat, or similar
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
- Tech supported: Windows; XP, Vista and 7,Microsoft Office (Excel, PowerPoint, Outlook),Lotus Notes, Mainframe Applications (JCL, ACF2), Messaging and Mobility (i.e Communicator, integration with Blackberry and email client)
Length of Assignment: 1 year 1 month
If you meet or exceed the requirements of this role, and would like further information on this role, please contact Heather Sadler at Heather.Sadler@manpowergroup.com
Also, please create a profile on www.manpowerjobs.com by applying prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Opportunity Employer (EOE/AA).
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