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in Rockford, IL

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About this job

Are you looking for a Career Opportunity?


We are excited to be a part of your career journey! Our core values of excellence, teamwork, trust, respect and integrity are paramount to helping us fulfill our mission of creating "the best place to work in the community in which we do business."

We Offer:
Pay up to $12.25 per hour!
* Rooms for advancement - 95percent of our management team were promoted from CSR positions.
* Various shifts
* Full or part-time hours
* Paid vacation & holidays.
* Full benefits package for full-time.

APAC Customer Services, Inc., an EGS Company is ranked one of the largest employers in the area. We are looking for Customer Service Representatives with the desire to provide excellent customer support to our Fortune 500 client!

Our Employee Focus:
Performance and attendance bonuses, upward mobility based on performance, cafeteria, internet cafe, referral programs, fun contests, team building activities, and much more!

Our Customer Focus:
We provide exceptional customer care services for one of the best know communications and technology companies in the world.

Customer Service Representative (CSR) Position Summary:
* Customer Service Representatives provide a variety of customer services through inbound calls. This position serves a very important role as the liaison between the customer and our client. No outbound calls or sales!
* Resolves customer questions, complaints, and requests.
* Provides pricing and delivery information, and processes orders.
* Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
* Enter all data into the computer.
* May have the opportunity to work overtime to support the needs of the business.
* Prior customer service, retail, or food service experience is desired.
* Strong communication & problem solving skills are necessary to be successful in this position.
* Working PC knowledge & the ability to navigate the Internet.
* Ability to multitask in a fast paced environment.
* High School Diploma or equivalent.
* Criminal background & drug screening is required.

Qualifications
* High School Diploma or General Educational Development (GED) certificate.
* Previous customer service and/or call center experience preferred.
* Bi-lingual (Spanish) a plus.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.


Work Environment
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.

Apply online today at: APACJOB.com

OR Call for more information: 815.654.6788


We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.


PI88626345