Customer Service and Account Managment Representative - Full-time / Part-time

Order Processing and Customer Care Administration

Sacramento-based company is expanding and in need of an energetic, bright and adaptable individual to train in their organization and add to their team.

Job Responsibilities:

Answer inbound calls and respond to email correspondence from customers about company products.

Provide follow-up information on prior orders, address customer concerns and provide excellent customer service.

Must be able to handle additional tasks and administrative functions as designated by management within timeframe allotted.

Must meet or exceed high standard of service by appropriate, professional and accurate response of product-related inquiries.

Must be comfortable overcoming objections and addressing benefits of services in order to meet and exceed individual and departmental goals



Individual attributes and experience:

Candidate must possess the ability to multi-task in a fast paced environment, while maintaining composure

Must be detail-oriented, accountable and punctual and well versed with computer and internet processes.

Prior similar experience is not necessary, if individual possesses mature work ethic and is dependable and reliable

Must have strong verbal and written communication skills

Must enjoy helping people and be absolutely comfortable on the phone

General Requirements:

Candidates must be at least 18 years of age and able to provide proof of eligibility to work in the U.S.

Must be willing to submit to a pre-employment background check and drug screen

Must be able to provide at least 3 positive, verifiable business references from prior employers or supervisors

Must have reliable and consistent means of transportation

Compensation/Benefits

$10.00/hour, plus bonus

Optional Medical/Dental/Life Insurance benefits

Positive work environment

Contact PrideStaff at 916-757-6100 if you feel you are qualified for this position.

Keywords : customer service, CS, C/S, account manager, telemarketing, inbound, outbound, call-center, order processing, data entry, ATT, Verizon, Teledirect, retail sales, Hostess, waitress, food, restaurant, merchandising, reception