Call Center Customer Service with Manufacturing experience

We have a full-time/part-time opening for a Call Center Customer Service with Manufacturing experience.

Must be able to work various shifts per week.

Manpower is looking for an experienced Customer service professional with a background in manufacturing The job is located in Holbrook, MA $14.70 This assignment is for 3 months In this long term contract position, responsibilities include ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up as well as resolution to client inquiries or issues. Hours will be 7-3:30 or 8-4:30 PLEASE NOTE in April the shift will start at 6:30am TO BE CONSIDERED FOR THIS ROLE YOU MUST CUSTOMER SERVICE EXPERIENCE IN MANUFACTURING ESSENTIAL DUTIES AND RESPONSIBILITIES Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Assist customer with product questions, ordering, order tracking, complaints and problems. Enter orders into system for billing and delivery. Answering incoming calls. Coordinate delivery schedules with dispatch. Issue credits or debits accurately when applicable. Categorizing, filing and maintaining ship ticket copies for audit purposes and file all customer records. Printing and distributing e-mailed customer purchase orders. Taking sales orders from sales representatives and customers by phone and radio. Assisting walk-in counter customers. Receiving cash payments and running credit card approvals and check approvals. Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. REQUIREMENTS / EDUCATION / EXPERIENCE High School diploma or GED or equivalent in related experience Detailed oriented Good with basic math Skilled in Microsoft Office suite Good organizational and problem solving skills