Jewelry Consultant - Part-time

Do you love . . . engaging Customers to create a positive experience and build future jewelry business?

Are you energized by . . . selling to Customers through educating on the quality of products?

Do you enjoy . . . developing Customer relationships to drive the jewelry business?

Builds Customer Relationships by elevating customer engagement and interaction

•Proactively engages Customers and draws Customers in to the Jewelry department

•Establishes a connection with Customers to determine Jewelry needs, style, and preferences

•Invites Customers to return to see new product arrivals

•Balances individualized service with high Customer volume

•Applies Advanced Product Knowledge to build customer loyalty through quality and value

•Serves as a consultative expert on all product lines

•Shares product knowledge in an engaging way to inform customer choice based on attributes, quality and value

•Links multiple products and upsells based on Customers’ needs and style

•Proactively seeks out information on new products and trends to keep knowledge current

Jewelry Consultant

•Drive jewelry sales and create a positive customer experience through customer relationships, product knowledge and operational execution

Key Partners/Stakeholders

•Store Manager

•Apparel/Accessories ASM

Skills

•Customer Relationships

•Active Listening

•Advanced Product Knowledge

•Operational Execution

Exemption Status

•Non-exempt

•Reports to CFH ASM

Required

•Excellent verbal and written communication skills

•Prior selling experience

•Strong interest in learning and current product trends

•Ability to use technology as a job tool

•Ability to lift 50 pounds on a occasional to frequent basis

•Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

Actively Listens to Customers’ needs to recommend jewelry products

•Engages Customers in conversation to determine jewelry needs, style and preferences

•Listens for cues to tailor current and future interactions to better serve each Customer

•Encourages Customers to explore higher quality options and additional products to build on their Jewelry selections

•Executes Operations and Company best practices

•Supports operational workload for fine/fashion jewelry

•Signs and merchandises products

•Stocks and replenishes inventory to support Company in-stock goals

•Protects and secures merchandise in accordance with Best Practices

Preferred

•Prior experience in a retail and/or fine jewelry environment

•Prior experience interacting with Customers in a consultative capacity

Nights and weekends