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Solutions Specialist - Third Party - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 11811 E 51st St Tulsa, Oklahoma |
About this job
Working in a Third Party Retailer, this individual will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.
The Solutions Specialist-3rd Party is responsible for meeting established sales, revenue, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience.
In addition to sales, revenue, and customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution and inventory management.
Required Qualifications
Available to work 11am to 8pm on scheduled days, including Saturdays and Sundays.
Ensures individual sales, revenue, and customer experience targets are met
Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers' wants and needs
Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence
Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
Ensures sales area remains well merchandised, clean, and visually appealing at all times
Participates in workshops, special events, and product demonstrations to drive customer loyalty
Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
May be required to work in any Third Party location as determined by business needs
Provides support for other sales agents as needed to ensure optimal customer service
Assists with other duties as requested
Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Ability to lift 25-50 pounds to help manage stock room inventory
Ability to stand for 8 hours and be mobile in the store for long periods of time to greet customers and demonstrate products and services
Must have reliable, consistent transportation and ability to work at a variety of retail locations
Must have a working smartphone
The Solutions Specialist-3rd Party is responsible for meeting established sales, revenue, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience.
In addition to sales, revenue, and customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution and inventory management.
Required Qualifications
Available to work 11am to 8pm on scheduled days, including Saturdays and Sundays.
Ensures individual sales, revenue, and customer experience targets are met
Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers' wants and needs
Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence
Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
Ensures sales area remains well merchandised, clean, and visually appealing at all times
Participates in workshops, special events, and product demonstrations to drive customer loyalty
Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
May be required to work in any Third Party location as determined by business needs
Provides support for other sales agents as needed to ensure optimal customer service
Assists with other duties as requested
Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Ability to lift 25-50 pounds to help manage stock room inventory
Ability to stand for 8 hours and be mobile in the store for long periods of time to greet customers and demonstrate products and services
Must have reliable, consistent transportation and ability to work at a variety of retail locations
Must have a working smartphone
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