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Front Office Manager
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 7454 Convention Blvd Warren, Michigan |
About this job
This role oversees the activities of the front desk, ensuring that guest service standards are met and that all guests are greeted upon arrival receiving prompt, professional attention.
Key Responsibilities of the role include:
* Oversee the front desk staff ensuring that performance is in accordance to established procedures
* Ensure procedures are followed for security of monies, credit and financial transactions
* Responds to guest needs and resolves related problems
* Supports and assists Front Office personnel at peak periods
* Assists in greeting, rooming and escorting VIP Guests
* Promotes inter-hotel sales and in-house facilities
* Analyzes and approves discounts and rebates
* Communicates directly to staff of guests/events, which warrant special handling and detailed information
* Perform other duties, task and special projects as assigned
Qualifications
Three years front office/guest services experience including hotel supervisory experience, or an equivalent combination of education and experience. Advanced skills in Microsoft Office Applications, and Cash Handling. Must have Business English communication, and writing skills.
Other Information: May be required to work a rotating shift including nights, weekends and/or holidays and cover for staff absence/vacation.
This job also requires: Environment Required Behaviors/Abilities
* Guest/Client focused - ability to interact on a regular basis
* Confident individual who is willing to assume responsibility of guest and staff challenges
* Demonstrates high degree of drive and determination
* Excellent management and communication skills (verbal and written)
* Detailed orientated individual with ability to multi-task in fast paced environment
* Must be able to maintain a highly positive and friendly professional image that will reflect well in hotel's overall appearance
* Ability to adhere to hotels grooming standards; policy and procedures
* Adaptive and flexible, team player
Applications are available at the front desk at:
7454 Convention Blvd
Warren, MI 48092
Key Responsibilities of the role include:
* Oversee the front desk staff ensuring that performance is in accordance to established procedures
* Ensure procedures are followed for security of monies, credit and financial transactions
* Responds to guest needs and resolves related problems
* Supports and assists Front Office personnel at peak periods
* Assists in greeting, rooming and escorting VIP Guests
* Promotes inter-hotel sales and in-house facilities
* Analyzes and approves discounts and rebates
* Communicates directly to staff of guests/events, which warrant special handling and detailed information
* Perform other duties, task and special projects as assigned
Qualifications
Three years front office/guest services experience including hotel supervisory experience, or an equivalent combination of education and experience. Advanced skills in Microsoft Office Applications, and Cash Handling. Must have Business English communication, and writing skills.
Other Information: May be required to work a rotating shift including nights, weekends and/or holidays and cover for staff absence/vacation.
This job also requires: Environment Required Behaviors/Abilities
* Guest/Client focused - ability to interact on a regular basis
* Confident individual who is willing to assume responsibility of guest and staff challenges
* Demonstrates high degree of drive and determination
* Excellent management and communication skills (verbal and written)
* Detailed orientated individual with ability to multi-task in fast paced environment
* Must be able to maintain a highly positive and friendly professional image that will reflect well in hotel's overall appearance
* Ability to adhere to hotels grooming standards; policy and procedures
* Adaptive and flexible, team player
Applications are available at the front desk at:
7454 Convention Blvd
Warren, MI 48092
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