Customer Service Agent (PT, FT and Bilingual-Spanish/Portuguese) - Full-time / Part-time

We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
The purpose of this role is to handle inbound customer service requests to the Hyatt Shared Services Center with Authentic Hospitality. Customer Service Agents are responsible for responding to emails, taking incoming calls in a call center environment and efficiently researching and resolving billing inquiries for Hyatt's elite guests using excellent communication skills.
Part Time Customer Service Agents will work 20-25 hours per week, working 4 hour shifts Monday -Friday or 5 hour shifts Monday-Thursday. Shifts will fall between 7:00 AM -7:00 PM. Training for part time associates will last approximately 4 weeks from 9:00 AM-1:00 PM. Part time associates receive hotel discounts on day one and 6 complimentary hotel nights after one year of service.
Essential Functions
* Handle inbound billing inquiries from Hyatt's elite guest via the following channels:
o Inbound calls
o Emails
o Voicemails
* Multitask among multiple PC and web-based applications
* Provide professional, courteous and efficient service in response to guest requests
* Ability to understand customers' needs and respond with urgency
* Research and identify billing issues using multiple computer databases and resources
* Track and follow up on all guest requests/inquiries using request management systems
* Maintain customer database
o Update data
o Make required/necessary changes
* Meet productivity goals
* Meet attendance requirements
* Effectively work and cooperate with supervisors, co-workers and guests
* Follow the directions of supervisors
* Other duties as may be assigned by supervisors
Ideal candidate will also possess the following behavior characteristics
* Ability to work well with others
* Ability to collaborate with cross-functional teams across all levels of the organization
* Ability to work inclusively, independently, and without excessive supervision
* Ability to communicate appropriately to all-levels of the organization.
* Appreciates diversity
* Ability to learn new skills, technologies and business processes quickly.
* Exceptional attention to detail.
* Adapt to new demands
* Reprioritize workload and address urgent demands quickly
Requirements:
* High School Diploma or Equivalency
* 1-3 years of experience in a customer service (call center preferred)
* Strong written and verbal communication skills
* Ability to effectively multitask among PC and web-based applications
* Must be detail oriented
* Strong data entry skills
* Knowledge about finance and accounting practices and procedures preferred
* Ability to work within the following parameters
o Monday -Friday
o 7:00 AM-7:00 PM
o PT-20-25 hours per week
FT- 35-40 hours per week
o Ability to read, write, and speak fluent Spanish (Bilingual Candidate)