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Production Control Analyst - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | ADDISON, TX ADDISON, Texas |
About this job
Production Control Analyst
Basic Function/ Purpose
The Production Control Analyst is responsible for delivery of Business Units reports and services. This position is responsible for performing business critical tasks during the night shift by following documented procedures and adhering to strict schedules. Responsible for processing, monitoring and maintaining batch processing schedules.
Duties and Responsibilities
- Follow and update documented processes and procedures
- Manually run batch cycles via Windows Based application platforms
- Ensure timely completion of all nightly processes
- Meet service level agreements (SLAs)
- Problem determination, problem isolation and escalation
- Submit, monitor and maintain nightly batch schedules
- Identify improvement opportunities
Technical Competencies
- Bachelors Degree preferred
- 3 to 5 years experience in IT Help Desk, Call Center, Computer Operations, Production Support, PC Hardware / Software Technician
- Working knowledge of XP, Win7, Server 2003 / 2005 / 2008
- Working knowledge of Microsoft Office Suite – 2007
- Experience with PCs (H/W and S/W), Win / Unix Servers, IP, Internet, DNS
- Familiarity with Citrix, RDP Operations, Oracle, SQL DB, SQL Server, Visual Studio, C#, .Net helpful
- MS Certs and/or equivalent experience a plus
Additional Competencies
- Strong verbal and written communications stills.
- Strong analytical skills.
- Dependable and dedicated.
- Must be willing to take ownership of responsibilities.
- Must be successful working under little supervision.
- High energy level, comfortable performing multifaceted day-to-day activities.
- Demonstrate interpersonal skills.
- Ability to define problems, collect data, establish facts, and present conclusions; ability to interpret technical information.
- Ability to quickly analyze and assess a situation (minor to moderate in complexity) and notify the appropriate people.
- Must be flexible and willing to accept a wide range of tasks.
- Must be flexible to alter schedule, fill in during staffing needs
- Detail oriented
Hours may vary: 9pm-7am, 4 nights per week
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