Strategic Relationship Manager - Full-time

Overview:

POSITION SUMMARY:

The Strategic Relationship Manager is responsible for the development of strategic relationships with FedEx Office’s key strategic partners in relation to the Transportation part of the business. Scope of the activities includes call center operations, customer facing order entry and overflow provider for transportation services. This position actively directs all aspects and oversight for the operational, contractual, utilization and quality management of the partner relationships to ensure compliance with contractual requirements and to meet strategic goals and objectives. This position works closely with Transportation Operations and FedEx Office executive team to manage day to day operations, determine areas of improvement of the vendor which includes coordinating existing and new services, projects and systems implementation.

Responsibilities:

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Own relationships with key strategic partners, responsible for providing those partners with a single point of contact into FedEx Office
• Implement and maintain the benefits outlines in the strategic agreement between the client and FedEx Office
• Manage contracts which include but is not limited to managing vendors to the responsibilities outlined in the contract and statement of work
• Identify, analyze and champion new business opportunities through these strategic business partnerships
• Perform detailed partner capabilities, customer and competitive analysis related to these strategic partners
• Work with legal to develop business requirements/framework for new vendor relationship contract
• Work with FedEx Services, FedEx Express and the clients to outline technology requirements for separation of SDC from SD suite of products (e.g., website separation, reporting changes)
• Facilitate the design of appropriate fee structure with strategic partner
• Work with teams to update current Service Guide or establish a new Service Guide for FXO
• Define and maintain chargebacks for shared services
• Investigate requirements for FXO to become US DOT compliant and any other regulatory needs and implement compliance accordingly
• Work with Pricing Administration to address pricing management deficiencies and ensure FXO is well positioned to take over management of customer discount pricing
• Investigate tax implications of transition and implement necessary support structure
• Work with Brand Management to update any collateral or materials to support change from FXE to FXO if needed
• All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Business, IT, Marketing, Finance, business related field or equivalent experience
• 5 + years of business vendor management experience
• 4 + years project management experience
• Excellent relationship building and alignment building skills
• Demonstrate ability to think globally and strategically, influencing change across a complex organization
• Experience in Transportation Operations preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office’s Quality initiatives