Retail Customer Engagement Specialist

Field & Stream is a place where outdoor enthusiasts can connect with the traditions that have developed over generations. We offer the finest selection of merchandise from the most trusted outdoor brands and provide in-depth professional services for archery equipment, fishing gear, firearms and more.

Field & Stream wants passionate hunters, anglers, and campers to assist us with our vision. As part of the team, you’ll work with other associates who share your expert knowledge, in an environment where you will be trained on the latest equipment and apparel. Whether it’s winding new line on a customer’s well-worn fishing rig or helping a family prepare for their first camping trip, you’ll have the opportunity to assist outdoor enthusiasts of all skill levels as they strive to carve out new traditions.

Great traditions are born in the great outdoors. By filling our specialty positions with passionate and experienced associates, we will help today’s customers build the traditions of tomorrow.

A Field & Stream Customer Engagement Specialist is responsible for providing excellent customer experiences by engaging in high levels of service and directing customers to the areas of the store where they can locate their merchandise of interest.

• Greet and engage each customer entering the store to determine their shopping needs; direct them to the appropriate area of the store based on their needs.
• Alert department associates to arriving customers and to their product interests; follow up to ensure that the customer arrived to the department and received assistance.
• Engage any customers leaving the store without product to ensure they received good service and to determine if there is anything further that can be done to help them obtain the merchandise they are seeking.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Perform other tasks as assigned.

Success Profile

• Passion for the outdoors preferred
• Prior retail experience preferred
• Excellent customer service skills
• Good attention to detail
• Ability to meet the Federal requirements for handling and processing firearm transactions
• Ability to pass a pre-employment drug screen
• Flexible availability in working a rotating schedule including evenings, weekends and holidays

• Competitive Pay

• Flexible Schedules

• Associate Discount

o Does not apply to seasonal/temporary positions



For complete details on our benefits offerings, please visit the following link: “Benefit Information”.



Interviews by appointment only.



Field & Stream is an Equal Opportunity Employer.