Customer Service Expert 5/4

If you are a customer Service Expert looking for a new start, we are looking for YOU.

Are you looking for a career that feels like home'

Would You Like to begin a journey with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, and Results Leadership' If so, starting a career as a Customer Service Expert with Discover may be the best move for you!!

There’s no magic formula. Just a simple belief: respect and reward people for being their best. That’s how we work at Discover Financial Services.

Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members.

Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. You are invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes, and locker rooms. In addition, you would not have to worry about parking as we have our own parking garage! At Discover we value our employees- your career shouldnt feel like just another job!

Qualifications

Customer Service and Engagement Representative Role:
Our Customer Service and Engagement Representatives fully engage our card members by responding to inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, or any other customer related inquiries

Our Customer Service and Engagement Representatives will utilize their Friendly, Helpful, and Refreshing personalities to effectively respond to our customers’ inquiries as well as find opportunities to inform our cardmembers of additional services such as fee products, card usage benefits and our world-class Cash Back Bonus Program

Minimum Skills Required:
• Excellent communication, negotiation, and problem solving skills.
• Must provide excellent Customer service to both internal as well as external Customers.
• Ability to work in a fast paced, goal oriented environment.
• Must be flexible and adaptable to changing business needs.
• Ensure compliance with Department policies and procedures
• Must be willing to learn and promote card usage to our customer
Position is scheduled to begin May 4th, 2015. Schedules are 5am-1:30pm, 5:30pm-2pm, 6am-2:30pm, 6:30am-3pm, and 7-3:30pm and requires you to work 30-39 or 40 hours/wk Monday-Friday with Weekends as assigned by management. The position also includes a paid ten (10) week training.

Upon applying, please check your email (inbox and junk folders) for the next steps in the interviewing process.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, age, status as a protected veteran, among other things, or as a qualified individual with a disability. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.