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Claims Resolution Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Aurora, CO Aurora, Colorado |
About this job
Overview:
This position will be responsible for processing and handling any top 30 client claims that are incomplete or escalated for validation. This person will also be responsible for analyzing claims and making decisions about their validity. The position will be a communicator to internal and external business partners and a problem solver/agent for change to provide continuous improvements, and will assist the Claims Resolution Supervisor in managing the team
Responsibilities:
- Assists the Claims Resolution Supervisor as needed
- Tracks team attendance
- Assists with training and mentoring Claims Resolution Analysts
- Oversees new client on-boarding
- Serves as an expert on complex customers processes/systems
- Assumes supervisory responsibilities in the absence of the Claims Resolution Supervisor
- Assists with training and mentoring Claims Resolution Analysts
- Processes claims for unassigned clients during turnover
- Other duties as assigned
Requirements
- Four years claims experience preferred
- Food brokerage experience and/or clients’ experience in sales administration is strongly preferred
- Relationship management experience preferred
- Accepts accountability for job performance; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations
- Accepts change as a normal part of doing business, maintaining a positive attitude and exhibiting constructive work behaviors during periods of transition
- Meets work and attendance expectation; informs others in advance when commitments cannot be fulfilled
- Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions
- Methodically breaks down complex problems into manageable components in order to define and formulate a clear solution
- Encourage others to pursue and achieve their goals; helps other recognize opportunities to contribute
- Handles problems and takes on challenges independently; works proactively with a sense of urgency
Acosta Sales & Marketing is an Equal Opportunity Employer
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