Customer Service - Discover IT - Full-time

Awarded Top Workplaces in Utah by the Salt Lake Tribune – Discover is hiring for a Customer Service - Expert Account Managers.

Are you experienced in high level customer service and engagement' Our Customer Service - Expert Account Manager position is for you!

This would be working directly for Discover, not working for a 3rd party company that could lose a contract or through a staffing agency.

For our Customer Service - Expert Account Managers benefits start DAY ONEof your employment:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (after one year of employment)
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and Sushi Fridays
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings

The new Discover it ® card is designed to allow customers a new end-to-end customer experience that brings our positioning to life and strengthens our #1 in customer loyalty claim. Customer Care Specialists will be responsible for providing an enhanced customer experience for Discover it ® Customers. The Customer Care Specialist is a knowledgeable and empowered customer service agent that must be motivated to implement ideal relationship principles within every call. (Relationship Principles - personalized, friendly, anticipatory, flexible, tailored, attentive, helpful and inviting.

Qualifications

Amazing Customer Service - Expert Account Managers have the following;
• Excellent communication, negotiation, and problem solving skills.
• Excellent customer service to both internal as well as external Customers.
• An ability to work in a fast paced, goal oriented environment.
• Flexiblility and adaptability to changing business needs.
• Ensure compliance with Department policies and procedures
• A willingness to learn and promote card usage to our customer

Training times/Schedules: 2:30 pm-11pm /4pm-1am, 1:30 pm - 11pm, 12:30 pm - 10:00 pm, 2:30 pm - 12am
If you have provided GREAT Customer Service in any of the following areas, wed love to meet you;
• Retail
• Call Center
• Sales
• Collections
• Food Service (Waiter/Waitress)
• Hospitality/Hotel

Please note this position is scheduled to start April 13, 2015. This position includes a ten (10) week paid training program where your attendance is mandatory. Additionally, schedules include working weekends and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.