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in Alpharetta, GA

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Hours Full-time, Part-time
Location ALPHARETTA, GA
ALPHARETTA, Georgia

About this job



JOB DESCRIPTION - CUSTOMER SERVICE REPRESENTATIVE:

Full Time: 8:00 AM-6:00 PM (Monday-Friday)

This position requires the applicant to be able to work as a team player in a fast paced environment efficiently and professionally. This position also requires the majority of time seated at a computer. The below responsibilities are general overviews of this position and are subject to change dependent upon work flow:

  • Reports to and communicates daily with Customer Service Manager

  • Work directly with all Account Managers and VP of Sales to assist with daily sales orders or administrative tasks.

  • Learn all BTG applications efficiently in order to accomplish responsibilities

  • Learn BTG products and services in order to provide accurate information to customers when needed

  • Assist Account Managers by entering orders in a timely and efficient manner

  • Process Repair Orders and RMA’s for customer’s defective equipment and determine billing options using proprietary software system

  • Research and respond to RMA Department for unresolved equipment issues

  • Create purchase orders as requested by account executives

  • Create monthly software renewal sales orders

  • Maintain and update changes to software renewal spreadsheet

  • Maintain and update customer shipping and receiving log

  • Create customer credit memos and/or customer refund checks

  • Will Contact Bank’s end user daily to explain equipment selection for purchase and meet established SLAs

  • Process sales order based on end user equipment purchase

  • Obtain credit card information for payment processing

  • Record serial numbers and shipping information in proprietary software system

  • Communicate daily with customers via email and/or phone professionally and courteously

  • Update accounting and sales records with customer changes

  • Multi-task efficiently under pressure

  • Follow up with customers to ensure optimal customer experience

  • Learn our front desk phone system and relieve reception for breaks and lunch daily

  • Must be able to use our intercom system professionally

  • Assist other work associates as needed

  • Proficient in MS Word/Excel to generate and/or maintain reports

  • Communicate to Customer Service Manager daily

    APPLY TODAY!! **QUALIFIED CANDIDATES PLEASE APPLY WITH AN UPDATED RESUME. APPLICATIONS WITHOUT RESUMES WILL NOT BE REVIEWED**

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