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in Roswell, GA

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About this job

Serves and interact with customers by providing product and service information; resolving inquiries, concerns and requests about products and services. The job of a customer service representative may also involve clerical responsibilities. Such duties may involve answering telephone calls and making the appropriate transfers.

Customer Service Representative Job Duties:
*Attracts potential customers by answering product and service questions; suggesting information about other products and services.
*Opens customer accounts by recording account information.
*Maintains customer records by updating account information.
*Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*Maintains financial accounts by processing customer adjustments.
*Recommends potential products or services to management by collecting customer information and analyzing customer needs.
*Prepares product or service reports by collecting and analyzing customer information.
*Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking