Guest Service Representative

We Fight Cancer: Care That Never Quits(R)

Cancer Treatment Centers of America(R) (CTCA(R)) delivers an extraordinary patient experience we call Patient Empowered Care(R). We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth-it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard(R).

The Guest Quarters Representative will:

Exhibit a warm, professional and genuine welcome to our guests at check in and check out time
Confirm all guest reservation data is accurate in the reservation software at check in and check out time
Process and ensure each guest payment is recorded accurately
Process guest room keycards in a secure manner to ensure the safety of our guests
Balance his or her cash drawer at the end of shift
Assist guests with checking in luggage
Answer all incoming front desk calls in a timely, efficient manner
Communicate effectively with housekeeping staff to maintain proper room status in reservation software
Complete errand assignments as requested
Complete regular rounds of the facility
Utilize work order system to ensure maintenance department is aware of needed repairs
Address guest concerns in a timely manner, involving manager when necessary
Work diligently with all stakeholders and external customers to ensure quality service is delivered at all times
Perform housekeeping tasks such as but not limited to; change bed linens, empty trash, clean bathrooms, clean spills on carpet and tile and replenish guest room supplies



Minimum Qualifications:

Education: High school graduate with at least two years of customer service experience
Schedule: 3rd Shift - Ability to work flexible hours, weekends, holidays and on-call hours. Schedule will be finalized upon employment


The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent-people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you makethe difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Apply today to begin your journey.
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