Hotel Bell Attendant- JW Marriott Austin, Texas

Description
JOB SUMMARY

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

Acknowledges and greets guests within five feet with a professional and friendly demeanor

Us es guest last names during interactions

Us es salutation of the day and welcomes guests to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Conducts thorough room presentations for guests

Assists guests with room changes when needed

Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel

Opens all vehicle and hotel doors for guests

Assists guests with directions, taxis, reservations and all other inquiries

Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area

Assists guests with transportation to off-site locations using only approved taxi cab or transport services

Correctly tags individual bags to be stored in the bell storage area

Assures all guests and luggage are safely transported to and from assigned destinations

Continually monitors and maintains cleanliness and order of guest services area

Delivers messages, items and/or guest amenities as requested

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns

Safety and Risk Management

Follows site specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park , including safe lifting techniques

Immediately reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager

Us es only equipment trained to use and operates all equipment in a safe manner

Protects guest confidentiality



KNOWLEDGE, SKILLS AND ABILITIES

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

Maintains accuracy and composure while under pressure

QUALIFICATIONS

High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

Must complete the Wheelchair Safety Training course provided by Towne Park

If providing valet parking or shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to run at top speed, occasionally sit, climb or balance, stoop, kneel, crouch or crawl

Must be able to stand during entire shift

Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear

Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally

Must be able to push and pull (on bell cart) 75 pounds frequently and 100 pounds occasionally

Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus

Flexible and long hours sometimes required