Host/Hostess

Location: Baltimore F&B
Unit Name: B Phillip's Famous Seafood
Unit Code: BWIPFS01
Hourly Rate (if applicable):

Summary:

The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service
• Seats guests and presents the menu and any specials seats according to company standards
• Oversees the delivery and servicing of food and beverages
• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows the company's cash handling policies and procedures and maintain proper security of cash at all times
• Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
• Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

o Customer service and cash handling experience preferred

o Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

o Ability to bend, twist, and stand to perform normal job functions

o Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)