Business Class Fiber Tech 2 Job - Full-time

Posting Job Title:Business Class Fiber Tech 2
Requisition #: 164903BR
Posting Location: West Columbia, SC, US
Alternative Locations: United States - North Carolina - Charlotte, United States - North Carolina - Raleigh;;
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

PURPOSE:The Business Class Fiber Services Technician II is a technical position that requires a strong familiarity basic networking and telecommunications concepts. This position is responsible for supporting all product offerings within the Business Class suite, and providing superior technical support to ensure a positive customer experience at all times.
Essential Job Functions:
Performs Installs, Service Calls, Disconnects, Move ' s, Adds and Changes of Business Class Fiber Services Accounts

Install/Service METRO Ethernet circuits and equipment

Install/Service Cell Tower Backhaul circuits and equipment

Install/Service PRI circuits and equipment

Utilizes various test equipment to troubleshoot and repair problems.

Utilizes cellular and email communication to effectively communicate with supervisor, customers and OSC

Assists with Installs, Service Calls, Disconnects, Move ' s, Adds and Changes of the CORE networks and special projects as assigned

Performs PM procedures on Cell Tower, HUB and Collocation/POP sites as necessary

Performs necessary update/verification of Trouble Ticket, Circuit Order Database (DLR/CLR) and workflow systems.

Attends weekly safety and training meetings.

Other duties as assigned by management.

Job Requirements:

Education & Experience:

Associate ' s degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.

Communication Skill level:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:

Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Supervisory / Managerial Responsibilities:

None

Specialized skills :

Applicants should have 3+ years of related field experience.

Applicants should possess a good understanding of network protocols and topology, enterprise networking, and fiber as well as a solid understanding of telephony.

Must have a high school diploma or equivalent and a mechanical aptitude with working knowledge in using various tools and equipment.

Must also have map reading skills, basic math and reasoning skills as well as the ability to communicate via email, and telephone.

Good knowledge and familiarity with TDM, SONET, Ethernet and OTDR test equipment as well as Volt/Ohm and Optical Power meters.

Basic computer user skills such as internet/browser navigation and email usage.

Must have solid customer service skills, and a professional work appearance.

Certifications, Licenses, Registrations, etc., used to perform the essential functions of this position:

Valid State driver ' s license and a good driving record.

Preferred Qualifications:

Experience in Enterprise Networking, telecommunications or electronics preferred.

CCNA or equivalent certifications preferred. Knowledge of installing and troubleshooting layer1/2 optical equipment, network hardware, and peripherals preferred.

Other skills and abilities including those specific to locale:

Technical Ability, Team player with the ability to also work independently, Problem-Solving skills, Customer-Service Oriented, Excellent Communication skills a must.

COMMENTS:

Has extensive contact with technical and office personnel, customers and general public. Lifting and carrying up to 65 pounds, digging, crawling, stooping and standing. Climbing on ladders. Works outside throughout the year in a variety of weather conditions, which may be extremely hot or extremely cold. Must be able to distinguish and identify various colors, which identify various wiring and cabling required for installations. May drive for long periods of time.

Materials Used:

Various hand tools, test equipment, company truck/van, workforce management device (i.e. C-Cor or Tough Book), cellular phone, PRI gateways/routers, layer 2 switches and a variety of other equipment associated with the installation and servicing of TWC customers.

Physical Requirements:

The ladders, buckets and other climbing equipment necessary to perform the work of a field technician are rated for maximum weight capacities which includes the weight of the technician plus any tools the technician is carrying. Exceeding the weight of such ladders, buckets or other climbing equipment poses a serious risk to the safety of technicians and the public, and may violate state and/or federal limits for such equipment. The maximum body weight of a field technician for use of the majority of such equipment is 325 pounds.

List any travel requirements and frequency:

Overnight travel may be required.

Legal or Financial Responsibilities:

Network hardware, installation materials, tools, test equipment, vehicle and all other TWC issued equipment

FCC Unit_TWC: 3752
Controlling Establishment ID: 00141 - West Columbia 3347 Platt Sprgs

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status