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Customer Solutions & Sales Representative (Bilingual) Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Culver City, CA Culver City, California |
About this job
Posting Job Title:Customer Solutions & Sales Representative (Bilingual)
Requisition #: 164495BR
Posting Location: Culver City, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
You have an uncanny way of winning customers.
You have an exceptional way of connecting with people, empathizing with them and offering them viable solutions. That skillful way you can turn things around is greatly valued here at Time Warner Cable.
CUSTOMER SOLUTIONS & SALES REPRESENTATIVE-BILINGUAL (Retention Team)In this key customer care role, you ' ll handle calls from people who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of current marketing offers and a desire to earn pay for your performance. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
Job Requirements:
Must be bilingual in English/Spanish to apply to this position. Read, write, and converse fluently in Spanish
Customer-centric mentality
(high volume customer service and/or call center experience preferred)
Sales experience preferred
Additional Information:
Call Center Hours-Monday through Saturday 8AM-8PM, Sunday 9AM-6PM
IMPORTANT NOTE: Time Warner Cable requires applicant to complete an assessment as part of the application process. Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
TWCCB 3/23/2015
FCC Unit_TWC: 11601
Controlling Establishment ID: 00315 - Culver City Green Valley Cir
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 164495BR
Posting Location: Culver City, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
You have an uncanny way of winning customers.
You have an exceptional way of connecting with people, empathizing with them and offering them viable solutions. That skillful way you can turn things around is greatly valued here at Time Warner Cable.
CUSTOMER SOLUTIONS & SALES REPRESENTATIVE-BILINGUAL (Retention Team)In this key customer care role, you ' ll handle calls from people who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of current marketing offers and a desire to earn pay for your performance. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
Job Requirements:
Must be bilingual in English/Spanish to apply to this position. Read, write, and converse fluently in Spanish
Customer-centric mentality
(high volume customer service and/or call center experience preferred)
Sales experience preferred
Additional Information:
Call Center Hours-Monday through Saturday 8AM-8PM, Sunday 9AM-6PM
IMPORTANT NOTE: Time Warner Cable requires applicant to complete an assessment as part of the application process. Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
TWCCB 3/23/2015
FCC Unit_TWC: 11601
Controlling Establishment ID: 00315 - Culver City Green Valley Cir
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCRT210
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