Studio Manager

Studio Manager

We currently have an immediate opening for a highly motivated Studio Manager.

The Studio Manager delivers the Picture People Promise every day by maintaining a trained studio team and by ensuring all operational procedures are completed to company standards. Achieves sales goals established by the company, by leading the studio effectively. Successfully manages a studio staff by recruiting, selecting, interviewing, orienting and training qualified candidates.

Job Responsibilities:

Business Standards:

• Contributes to company’s financial objectives by achieving or exceeding studio sales and profitability goals.
• Analyzes studio P&L Statements
• Regularly reviews each employee’s performance to ensure company objectives are achieved.
• Maintains administrative responsibilities (i.e. New Hire/Re-Hire paperwork, schedules, inventory, and reviews).
• Monitors cash control.
• Manages time effectively through proper planning and delegation
• Completes studio operational requirements according to company guidelines by scheduling and assigning associates, and following-up on work results.
• Achieves sales goals by following workflow and using company tools effectively.
• Accountable for funds in the POS system, including sales, payments, opening and closing validation.
• Maintains integrity of customer data by ensuring all team members accurately capture and enter customer information into the POS system.
• Ensures accurate sales, customer and employee data is transmitted to the Home Office by properly completing the POS opening and closing procedures.
• Ensures studio is properly stocked with supplies and merchandise.

Team Building:

• Maintains studio staff that performs to the company expectations by effectively recruiting, selecting, interviewing, orienting and training qualified candidates.
• Fosters a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors.
• Conducts effective interviews to ensure candidates will be successful within the organization.
• Supports the success of each employee by developing a succession plan to ensure ongoing development of all members of the studio team.
• Develops a career path to prepare each management trainee for successful performance as a Studio Manager and ensures that each trainee follows their respective career path.
• Consistently provides feedback, coaching, ongoing training and development to the studio team.
• Resolves associate dissatisfaction by investigating complaints and concerns and taking appropriate action.
• Provides all team members with product knowledge to assist customers with price, product and services information, answering questions and scheduling appointments.
• Keeps studio team informed by communicating company news, information, standards, policies and procedures.
• Leads by example.

Customer Service:

• Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service.
• Consistently contributes to company objectives.
• Provides an exceptional studio experience to our customers that are consistent with brand standards.
• Makes customers feel welcome and comfortable in the studio by greeting them with a friendly and enthusiastic smile.
• Ensures all safety policies and procedures are consistently followed providing customers and employees a safe and clean studio environment.

Marketing:

• Maintains a plan of action to ensure their studio participates in local marketing as required by the company, to include telemarketing, StarSearching, and Studio Tours.
• Partners with the Marketing Outreach Coordinator/Specialist and utilizes the appropriate local marketing resources to find opportunities in the Mall and community and plans events to drive new business into their studio.
• Manages all aspects of the Mobile Photography efforts by achieving or exceeding company goals in scheduling and completing photography sessions/tasks.
• Ensure that the studio has a qualified associated designated to manage the outreach effort.

Picture People is a specialty portrait studio focused on creating memories. By producing professional, creative and fun portraits and one-of-a-kind gifts that highlight what makes each family member unique, we've changed the face of portraits across America. We have 100+ studios located across the nation, and we are always looking for highly qualified candidates to come work with us.