Customer Service Representative

As part of Supply Order Sales, the Order Sales Specialist will be responsible for the intake of Medtronic Diabetes supply reorders for the company's existing products, new products, and related accessories, including upselling of products to maximize insurance benefits. In this position, the employee will serve as the primary contact for order fulfillment including, processing and shipping customer orders. Order Sales Specialists are responsible for providing highly professional, courteous, and caring customer service. This role is also expected to collaborate with members of other departments, as required to fully address customer needs. Additionally, this role is responsible for communicating with representatives of healthcare plans and Health Care Professionals.
* Proven experience using a computer and, multiple software programs, and the ability to navigate through multiple screens and programs at the same time. Must be proficient with Excel, Word, PowerPoint and Outlook Desired: * Previous experience working in a high paced, goal driven, and results orientated sales environment * Previous experience receiving calls and making outbound telephone calls to customers to explain Insurance Benefits related to health insurance * Strong phone selling skills * Basic working knowledge of various health insurance plans offered by both government and commercial insurances (PPO, HMO, EPO, Medicare, Medicaid, HRAs) * Excellent customer service skills with ability to interact with both internal and external customers in a professional manner with customer-friendly focus and attention to detail in resolving issues * Must possess strong organizational skills, ability to handle multiple priorities, and demonstrate a strong work ethic * Ability to maintain composure, and to follow instructions and protocols when dealing with unfamiliar or unusual customer issues * Ability to speak clearly, concisely, and use proper grammar * Ability to multi-task in a fast paced environment and be able to work either independently or in a team orientated environment * Ability to document calls by typing on a keyboard while speaking to a customer on the phone * Intermediate level of math skill is required to assist customers * Previous experience working in the medical device field * Ability and willingness to work flexible hours and varying daytime shifts * Ability to work overtime

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.