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in Las Vegas, NV

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About this job

The ideal candidate will have the following qualifications:

Required:

The ability to work all shifts (some locations are 24 hours).  Arrange coverage (or personally cover) staffing shortages.  Previous restaurant management or shift leader experience.  Basic knowledge of office equipment—computer, fax, printers.  The ability to speak clearly and listen attentively to guests and employees.  Possess exceptional customer service skills.  Have the ability to speak, write, read, and understand the primary language(s) of the work location.

Preferred:

Experience with MICROS POS.  Prior Tropical Smoothie Cafe (or other similar restaurant) experience.

 

In addition to following Tropical Smoothie Cafe's policies and procedures, principal responsibilities will include, but are not limited to:

Restaurant Manager (RM) sets and achieves the highest standard in all areas of restaurant operations including the employee experience, the customer experience, and financial results.

He/she will be responsible for supervising shift leaders and front line crew members at an assigned store. The responsibilities of this position will require the RM to be on their feet during hours worked.

Operational Leadership- Leading the team at an assigned location in successful day-to-day operations by being a role model of the standards and behaviors consistent with Tropical Smoothie Cafe's values and culture.

Team Development/Management — Follow established procedures for providing corrective and positive coaching, and making recommendations for pay rate changes, transfers, hiring, terminations, etc.

Management - Foster an environment of teamwork. Successfully communicating company changes/focus to the team. Ensuring that employee time records are accurate. Ensuring schedules meet the needs of the business so that a great customer experience is delivered.

Financial Performance —Ensure that all revenue is properly recorded and all cash drawers are reconciled daily. Managing food and labor costs in accordance with established goals.