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Training Consultant Healthcare Claims - Minnetonka, MN - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minnetonka, MN Minnetonka, Minnesota |
About this job
At Optum, we believe the technology we create helps to change lives. When you join us as a Training Consultant, you will have the opportunity to be a part of that change. You will work alongside our brilliant teams who are focused on solutions to meet a wide range of health consumer needs. We need world-class educational architect / trainers, like you, to help us build our next generation customer experience.
In this role, you will be a part of the system deployment life cycle and train customer in the effective use our new claims processing platform. You'll excel as you work with all levels of customer operations, ensuring our customers are educated in all aspects of that apply to their respective responsibility. Here, your passion for performance and innovation can fuel your life's best work. (sm)
The Claims Trainer will participate in the development and effective delivery of training programs across the organization. The primary focus of this role is to plan, coordinate, facilitate, and deliver training sessions that may include large group classroom or virtual session, 1:1 sessions as needed, and train the trainer sessions as required.
Additionally, the Claims Trainer will need to keep abreast of various training delivery techniques, business processes, products and systems that may enhance the training experience. The role will also may entail managing, implementing and evaluating of the newly developed training programs to prepare high quality and highly competent staff for meaningful contributions in the workplace.
This position will assist in the preparation of training related materials and provide leadership within the classroom or virtual trainings and will report on training metrics and generate training related metrics and reports. There will be a minimum of 10-25% travel; potentially more.
Primary Responsibilities:
- This positions is responsible for training on healthcare claims processing that will includes end-to-end claims processing and adjudication
- Ensure that all aspects of delivering a seamless experience for class participants are addressed, including, but not limited to, scheduling, preparation, audience registration, etc... are addressed.
- Write scripts/talking points and supporting materials for learning activities
- Provide leadership within the classroom or virtual classroom environment
- Setup training scenarios within test applications to be used in classes
- In conjunction with the instructional designer; help to develop and update all training materials; existing job aids and manuals with application changes and upgrades
- Monitoring and suggest training program improvements for effectiveness
- Leverages creativity and utilizes a wide variety of methods to present training programs
- Work with team to coordinate training dates, location and other preparations
- Work with team to facilitate project discussions and presentations
- Set appropriate expectations for all applicable stakeholders to ensure ongoing support and achievement of learning objectives
- Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements/configuration, learning materials)
Requirements
Required Qualifications:
- Bachelor's Degree or equivalent work experience
- 3+ years of experience with presentation and facilitation of training.
- 3+ years of experience conducting classroom training and/or seminar/workshop topics.
- Expert level knowledge in healthcare industry end-to end claims processing and adjudication Expert level knowledge in end-to end claims processing and adjudication
- Advanced experience with MS Word, Excel, and PowerPoint
- Ability to travel at least 10-25% the time potentially more
Preferred Qualifications:
- Must be well-organized and possess a high degree of attention to detail
- Ability to learn new product offering and functionality as software updates are available
- Strong communication skills and be confident in presenting technical information
- Ability to work independently with a high sense of urgency
- Knowledge of adult learning theory and principles.
- Ability to prioritize/organize work to meet deadlines with multiple projects
- Self-starter and ability to quickly learn applications and, in conjunction with the instructional designer, incorporate those ongoing changes into the training and training documentation
- Ability to cross train in new or emerging functions.
- Ability to effectively handle shifting responsibilities and easily adapts to change.
- Experience working in a matrix organization
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Claims processing, Claims adjudication, healthcare claims, Minnetonka, MN, Minnesota
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