Senior Business Analyst/Designer - Optum Rx - Costa Mesa, CA - Full-time / Part-time

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?

As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Senior Business Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work.(sm)

The RTAM Designer will work from information gathered during the business analysis to build, test and deploy a RTAM solution.   This position requires a broad skill set, including both focused thinking with solitary work, as well as interpersonal communication with multiple stakeholders. 

Job Description:

• Identify business development requirements and translate into a technical design documentation


• Develop automation solutions via RTI Designer interface (NICE application)


• Execute testing, QA, and production roll out of solutions


• Monitor end users during roll out of solutions


• Build the user interface functionality of the technical requirements document


• Execute testing, QA and production roll out of project enhancements


• Assist monitoring end users during roll out of RTAM solutions


• Advocate for project changes based on observation of end user environment, especially for usability


• Interface and become the point of contact for IT for any RTAM related concerns during all phases of development


• Comfortable reviewing and analyzing reports for statistically significant data

PREFERRED OFFICE LOCATION IS COSTA MESA, CA, TELECOMMUTING (HOME OFFICE) OR OTHER OFFICE LOCATION MAY BE CONSIDERED.

Required Qualifications:

• 2+ years of working knowledge of at least one object-oriented programming language, such as C#/C++ or Java


• 2+ years of database experience, such as MS SQL or Oracle


• 2+ years of experience in process/workflow documentation and ability to evaluate business processes and identify opportunities for improvement


• Basic understanding of information architecture, graphic design, and usability


• Experience with HTML coding and web development


• Experience with a call center environment and technology including CRM systems


• Familiarity with writing business rules and functions that include Boolean expressions, parameters and text parsing


• Excellent communication, time/project management, problem solving, organization and analytical skills required


• Problem solving skills – comfortable with uncertainty and the ability to think on your feet


• Organized thinking and  planning, deductive reasoning


• Keen observation skills


• Inherently curious and interested in growing their own knowledge set; self-motivated and quick to learn and apply knowledge


• Technical troubleshooting skills

Preferred Qualifications:

• Bachelor's degree


• Knowledge of Workforce Management theories

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.