Sr. Scheduling Customer Service Representative - Las Vegas, NV

Position Description:

UnitedHealthcare Employer and Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.  When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Primary Responsibilities:

• Main duties include contacting and scheduling members referred to the HEW dept.
  


• Making outbound calls from provider referrals, taking inbound calls from members, schedule members for classes and consults with the health educator


• Work closely with Customer Service Supervisor and report and resolve member/ patient or health educator satisfaction issues.


• Data entry duties include entering data into HEW and TCP databases, IDX computer systems to facilitate recordkeeping and data tracking for reports and projects.


• Phone call duties to include incoming and outgoing calls for scheduling, reminders, follow-up and rescheduling members/ patients into consults and classes.


• Service members in Southern Nevada by independently managing responsibilities in the absence of a supervisor


• Assist in clinic and worksite orientations and program events.


• Give oral presentations on health education & wellness programs to members


• Independently manage and prioritize tasks in a constantly evolving environment


• Additional duties as assigned, including assisting Supervisor with special projects and tasks
  

Requirements:

• High School diploma/GED


• Ability to work Monday – Friday 8:00 a.m. – 5:00 p.m., including occasional Saturday's and/or Sunday's


• 2+ years of experience in a phone scheduling or call center environment


• 2+ years of experience working with customers in a medical environment
  

Assets:

• 2+ years of experience in a medical clinic setting or related business environment


• 1+ years of experience in public speaking


• Beginner familiarity of multi-phone line switchboards/ PBX


• Beginner familiarity with Word, Excel and Outlook
  

Careers at UnitedHealthcare Employer and Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.