Sales/Operations Supervisor

Position Summary: 

The Sales Area Supervisor executes merchandising and operational functions on the sales floor and oversees point-of-sale operations.  The Operations Area Supervisor oversees the unload, processing and stocking of all incoming freight to the sales floor and preparing all merchandise to be floor-ready, as well as maintaining the receiving and stock areas to Store standards. 

Primary Duties:

Customer Service:

• Effectively responds to questions and requests from Customers
• Responds to POS back up calls and assists at POS as needed

Training and Supervision:

• Effectively uses Store tools to plan, communicate and share information with Associates
• Assigns tasks and directs workflow to Sales Floor Associates
• Conducts orientation and trains Sales Floor/Operations Associates on sales floor operations and best practices
• Leads team by example in demonstrating and assisting with department and fitting room merchandise recovery
• Offers suggestions for improvement to Store Management

Operations:

• Assists with replenishing merchandise to the sales floor to ensure selling floor is maximized at all times to Store merchandise presentation standards
• Completes price changes, call backs and transfers as directed
• Ensures merchandise is properly prepped for the sales floor per Store best practices, including sorting, hanging and tagging
• Ensures the sales floor is customer-ready, free of equipment and floor fixtures are spaced correctly
• Follows Store best practices and participates in Store programs (i.e. unsellable merchandise)
• Assists with opening and/or closing store procedures as a Store key holder

 Communication

• Communicates policies and procedures to Sales Floor and Operations Associates
• Provides feedback to management on Sales Floor and Operations Associate work performance as needed

Preferred Qualifications:

• Prior experience in sales or other work environment working with the public
• Prior experience in merchandise receiving, handling and stocking in other retail or warehouse/distribution environment
• Prior supervisory experience in one of the above environments

Job Requirements:

• Ability to lift 50 pounds on an occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the sales floor.  Physical activity includes bending, stopping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Adherence to Store policy and procedures is required
• Regular attendance is required

Additional Information:

• Effective verbal and written communication skills
• Basic math and reading skills, legible handwriting and attention to detail
• Ability to work as part of a team and interact effectively with others
• Critical features of this job are described within this job description.  Job responsibilities may change at any time due to business needs.
• Discuss requests for reasonable accommodation with hiring manager

Addendums

Sales Area Supervisor:

• Oversees daily functions of the point of sale and Cash Office (i.e. register and cash balancing, change orders, supplies, over/short research)
• Maintains cleanliness and organization of registers
• Maintains fitting rooms, sales floor and work areas according to best practices
• Maintains sales floor signing to current pricing strategy

 Operations Area Supervisor

• Leads Store freight team to ensure best practices are executed and sales floor is maximized
• Utilizes and adheres to operations best practices when unloading merchandise, fixtures and supplies and placing them appropriately to the sales floor or stockroom
• Maintains stockroom per capacity and organizational guidelines per Store best practices
• Checks and reports  seal discrepancies and misdirected shipments
• Collects trash, sorts hangers and performs other stockroom and fixture maintenance as needed
• Ensures all unload and freight processing equipment is staged and ready for use prior to all shifts
• Inspects all equipment to ensure it is safe and in working order and reports if replacements are needed