QA Supervisor

This position has overall responsibility for the formulation, maintenance, control and continuous improvement of ISO-9001 Quality Management System globally and in private label companies producing Client products. The position will assist the Quality Manager (the Management Representative) in the management of the ISO 9001 based QMS for interfacing with Certification bodies, establishing, monitoring and reporting company quality objectives to achieve departmental objectives. The Quality Supervisor plans and directs activities associated with future state process development, application, and maintenance of quality procedures for processes, materials, and products. This position also leads the internal and external Quality audit programs to ensure quality is built into the product in manufacturing and at suppliers. The Quality Supervisor oversees the global application of the audit program. Requires continuous interface with all Functional Managers for adherence to QMS and supports the QA Manager in achieving 'Best in class' efforts. Maintains the test and measurement equipment calibration program as well as First article Inspection report review process. Must be capable of managing QA staff and directing QA, receiving and inspection criteria and priorities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.





job duties






Formulate, create and maintain an ISO-9001 quality based document system including, Quality Procedures and Work Instructions/Forms. Promotes and assists in maintaining global compliance in all locations that produce company products.

Ensure ISO-9001 Certification maintenance by assisting the Quality Assurance Manager in the interface with certifying bodies and arranging required surveillance and recertification audits. Works to address post audit CAPA's and findings in a timely manner.

Establish, conduct and manage a global Internal ISO-9001 audit program for compliance. Ensure non compliances are addressed in a timely manner via effective CAPA program execution.

Ensure that training for internal ISO 9001 auditors are maintained.

Provides training to functional mangers and company associates for understanding of and adherence to QMS requirements.

Assist the Quality Assurance manager in establishing, monitoring, reporting, updating and achieving annual quality objectives. Assists in conducting management review meetings in presenting the status of quality objectives to leadership team.

Works with the Technical Services Manager in the evaluation of Customer Complaints and the actions required for Root Cause Analysis and effective issue resolution.

Conduct 3 in 1 analysis to ensure CAPA programs are in place to address negative trends in achieving the quality objective targets and establishing a proactive approach to issue identification.

Conduct/oversees the build process audit program (internally). Identifies areas for improvement of production processes and works with other supervisors to achieve first test pass' yield targets.

Maintains the supplier audit program to ensure the provision of quality parts and works closely with suppliers to improve processes to support 'Best in class' efforts.

Work with Supply chain and suppliers to continuously improve the Dock to Stock program. Continuously monitoring and setting targets to proactively minimize the need for onsite incoming inspection activities. Conducts source inspection activities when necessary.

Participate in ECN review to support Doc Control department to ensure that QMS requirements/practices are being adhered to by all concerned functional departments.

Coordinates the First Article Inspection process, records and makes decisions relating to the acceptance or rejection of the associated parts.

Establish, lead and manage a companywide Test and measuring equipment calibration program.

Participate in and support the lean Kaizen and productivity improvement programs.

Explore and implement ways to reduce 'cost of quality' throughout company.

Support Manager Compliance in preparing technical document package for product safety testing submission to certifying agencies.

Assists Quality Engineering/Sustaining staff in developing and maintaining the parts list of new and existing products to ensure third party approved (UL listed) are used where applicable.

Establish statistical data collection points throughout company processes to monitor trends, carrying out Pareto or other statistical analysis to identify root cause of process anomalies and ensure that CAPA, MRB, Deviation and Auditing programs remain efficient and effective.

Directs inspectors and Quality Associates daily actions and activities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Assist Quality Manager in preparing QA department budgets and equipment needs.

Other duties as assigned.








skills required






Must have strong problem solving and time management skills.

Must have Internal and external quality auditing skills.

ASQC and/or certified internal or lead auditor (ISO 9001) highly desirable.

Must have excellent verbal and written communication skills with ability to interface with all levels of management.

Must be able to understand systems as they encompasses mechanical, electrical, and software integration.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Must have strong presentation skills in Power Point.

Project management skills are desirable.

Results-oriented work ethic.

Must be able to train internal auditors, functional managers and associates in the requirements that are determined by ISO 9001.

High energy and the ability to multi-task across projects.

Must take on ownership and accountability for achieving departmental goals and objectives.

Candidate must also have a strong ability to bring unity and structure to a diverse team.

Must have proven ability to view issues from a total business perspective.

Works well in a cross-functional environment and across all disciplines.

Must have the ability and discipline to execute tasks and responsibilities with little supervision.

Must exhibit a continuous improvement/proactive approach to program enhancements, training efforts and issue resolution efforts.














Equal Opportunity Employer Minorities/Women/Veterans/Disabled

•5 years (min) of “hands-on” experience managing ISO-9001 QMS or AS-9100 in positions of increasing responsibility and leadership roles. •Must have solid experience in Internal and external (supplier) audit practices and procedures. •Must have solid experience in providing ISO 9001 related training to the internal auditors and functional managers. •Must have a solid understanding Root Cause Analysis methods and the application of corrective actions. •Must have a solid understanding of Preventive Action processes and methods. •Must be able to read and understand drawings and blueprints, measurements, etc. •Experienced/track record in promoting and leading ‘Best in Class’ efforts is highly desirable. •Must have experience/track record in ‘Cost of Quality’ modeling and cost reduction achievements. •Candidate will have experience working with electrical and electro-mechanical products. Experience with RF Power Supplies, Fluid Dispensing Controllers and/or precision molded plastics are highly desirable. •Experienced in strategic planning. •Experience in managing/supervising others