Guest Service Representative - Full-time / Part-time

Ensure hotel guest satisfaction and revenues are optimized through check -in, check­

out, and attentive coordination of hotel services for the guest.

Primary Responsibilities

• Register guests checking in and /or checking out of the hotel in a prompt and courteous manner.
• Prepare for group check-ins and check-outs, and respond to hotel service requests.
• Book guest reservations and coordinate with reservations center.
• Resolve guest complains and make appropriate management and co-workers aware of action(s).
• Process customer payments according to established policies and procedures. Responsible for balancing drawer at the end of shift.
• Perform telecommunications for hotel guests in addition to inter-departmental communications.
• Notify supervisor of incidents of conflicts that affect normal business operations or guest services.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Maintain procedures for hotel accounting, credit control and handling of financial transactions.
• Perform in compliance with local, state and federal laws and regulations.
• Must remain visible and standing at assigned station for guest service during eight hour shift.
• Must maintain a professional appearance and manner at all times in accordance with hotel standards of Grooming and standards of Conduct.
• Perform any duty requested of you by your supervisor.
• Must always make satisfaction a priority within the guidelines.
• Be willing to assist in any other department/task that may ask for his/herassistance.