The job below is no longer available.
You might also like
in Seattle, WA
$22est. per hour Per Se Group • 3h agoUrgently hiring 10.6 mi Use left and right arrow keys to navigate- $19
est. per hour Lynnwood Honda • 11h agoUrgently hiring 17.4 mi Use left and right arrow keys to navigate - $18
Verified per hour Array Corporation - PR • 3h agoJust posted Urgently hiring 18.2 mi Use left and right arrow keys to navigate - $24
Verified per hour Express Employment Professionals • 3h agoUrgently hiring 4.3 mi Use left and right arrow keys to navigate - $20
Verified per hour Express Employment Professionals • 3h agoJust posted Urgently hiring 4.3 mi Use left and right arrow keys to navigate
Reservation/Customer Service Agent
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Seattle, WA Seattle, Washington |
About this job
Overview:
Dwellable is a mobile marketplace that provides an easy and enjoyable way to discover and book vacation rentals using a smartphone or tablet. We are looking for a Reservation & Customer Service agent to join our amazing team in downtown Seattle. He/She will provide an excellent level of customer service to traveler inquiries over the phone, via web chats and primarily via email.
Main responsibilities include but are not limited to:
*Answer any incoming questions from travelers within our established SLA - both reservations and general customer service
*Work with property managers on behalf of the customer for all questions
*Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
*Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
*Ensure that all administration is completed as required
*Communicate any developments in service, products, website, or systems
*Additional work with the supply and marketing teams as outlined
Required Skills:
*Team player, with a genuine interest helping travelers with a wonderful experience before their vacation
*Solid ability to resolve customer questions or problems effectively
*Strong written & verbal communication skills
*Strong computer skills
*Ability to learn new things quickly
*Articulate with excellent telephone manner
*Efficient, organized and able to work on own. Proactive initiative
*Dependable, enthusiastic
*Preference for zendesk experience
Required Education and Experience:
*High school graduate or equivalency; College degree preferred
*Minimum 1-3 years of related work experience in a customer facing role handling customer complaints, resolving problems, etc
*Hospitality industry experience a plus
*Call center experience in any industry preferred
*Must be available to work Monday - Friday 9:30 - 5:30 (in the office) and a couple flexible hours on the weekend (from home)
*Must be computer literate
*All applicants must be currently authorized to work in the United States
Benefits:
*Join a GeekWire 200 Start-up
*Awesome work atmosphere in Pioneer Square
*Equity
*Medical for employees
*Free vacation rental for 2 nights
*Free bus pass
Dwellable is a mobile marketplace that provides an easy and enjoyable way to discover and book vacation rentals using a smartphone or tablet. We are looking for a Reservation & Customer Service agent to join our amazing team in downtown Seattle. He/She will provide an excellent level of customer service to traveler inquiries over the phone, via web chats and primarily via email.
Main responsibilities include but are not limited to:
*Answer any incoming questions from travelers within our established SLA - both reservations and general customer service
*Work with property managers on behalf of the customer for all questions
*Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
*Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
*Ensure that all administration is completed as required
*Communicate any developments in service, products, website, or systems
*Additional work with the supply and marketing teams as outlined
Required Skills:
*Team player, with a genuine interest helping travelers with a wonderful experience before their vacation
*Solid ability to resolve customer questions or problems effectively
*Strong written & verbal communication skills
*Strong computer skills
*Ability to learn new things quickly
*Articulate with excellent telephone manner
*Efficient, organized and able to work on own. Proactive initiative
*Dependable, enthusiastic
*Preference for zendesk experience
Required Education and Experience:
*High school graduate or equivalency; College degree preferred
*Minimum 1-3 years of related work experience in a customer facing role handling customer complaints, resolving problems, etc
*Hospitality industry experience a plus
*Call center experience in any industry preferred
*Must be available to work Monday - Friday 9:30 - 5:30 (in the office) and a couple flexible hours on the weekend (from home)
*Must be computer literate
*All applicants must be currently authorized to work in the United States
Benefits:
*Join a GeekWire 200 Start-up
*Awesome work atmosphere in Pioneer Square
*Equity
*Medical for employees
*Free vacation rental for 2 nights
*Free bus pass
Your Privacy Choices