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Sales and Service Representative-OVER 200 AVAILABLE POSITIONS!!!!
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1507 7th Street SE Hickory, North Carolina |
About this job
SWEET SUMMER TIME CASH!!!
$1,000 GRAD BONUS!!!!
Why will you find it so SWEET to work for Convergys? Well here are a few reasons ripe for the pickin'!!
SALES AND SERVICE REPPRESENTATIVE!!!!!
Why YOU want to work for us:
* Starting Rate of $9.50/hour with an increase to $10.50 after 7 weeks of Training!
* Top performers can earn incentives up to $3 additional per hour!
* $1,00 GRADUATION BONUS-LIMITED TIME OFFER!!
* Excellent Benefits, including Tuition Reimbursement !
* Casual Dress Code
* FUN work environment!!
Recently named a Patriotic Employer by the ESRG for the ability to work with Military schedules!
DIMENSION & SCOPE:
Sales and Service Representatives interface with customers via inbound or outbound calls or the Internet for the purpose of selling basic products and services.
Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
*Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
*Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
*Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
*Place and/or receive customer inquiries that may require deviation from a script or sales flow process
*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
*Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
*Clarify customer requirements; probe for and confirm understanding of requirements or problem
*Meet customer requirements through first contact resolution
*Confirm customer understanding of the solution and provide additional customer education as needed
*Prepare complete and accurate work and update customer file
*Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
*Effectively transfer misdirected customer requests to an appropriate party
*Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
*Participate in activities designed to improve customer satisfaction and business performance
*Provide answers and/or advice to customers based on their particular requirements and customer profile
*Update customer records
*Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. Six months of customer service sales experience preferred.
$1,000 GRAD BONUS!!!!
Why will you find it so SWEET to work for Convergys? Well here are a few reasons ripe for the pickin'!!
SALES AND SERVICE REPPRESENTATIVE!!!!!
Why YOU want to work for us:
* Starting Rate of $9.50/hour with an increase to $10.50 after 7 weeks of Training!
* Top performers can earn incentives up to $3 additional per hour!
* $1,00 GRADUATION BONUS-LIMITED TIME OFFER!!
* Excellent Benefits, including Tuition Reimbursement !
* Casual Dress Code
* FUN work environment!!
Recently named a Patriotic Employer by the ESRG for the ability to work with Military schedules!
DIMENSION & SCOPE:
Sales and Service Representatives interface with customers via inbound or outbound calls or the Internet for the purpose of selling basic products and services.
Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
*Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
*Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
*Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
*Place and/or receive customer inquiries that may require deviation from a script or sales flow process
*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
*Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
*Clarify customer requirements; probe for and confirm understanding of requirements or problem
*Meet customer requirements through first contact resolution
*Confirm customer understanding of the solution and provide additional customer education as needed
*Prepare complete and accurate work and update customer file
*Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
*Effectively transfer misdirected customer requests to an appropriate party
*Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
*Participate in activities designed to improve customer satisfaction and business performance
*Provide answers and/or advice to customers based on their particular requirements and customer profile
*Update customer records
*Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. Six months of customer service sales experience preferred.