Retail Customer Service Representative - Full-time

JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:

KEY RESPONSIBILITIES:

Customer Service:

• Perform premier customer service in respect to all customers both internal and external to the partnership store
• Complete customer service calls in a timely manner as assigned

Relationships:

• Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
• Any other duties assigned by the Sales Manager

Account Management:

• Review expired accounts and communicate with customers to promote timely payments
• Maintain accurate records of past due account activity

Job Qualifications

JOB REQUIREMENTS:

• Prior customer service experience
• Minimum high school diploma or equivalent
• Friendly with exceptional communication skills
• Organizational and time management skills, ability to multi-task
• Proficient with simple math calculations
• Computer literacy/proficiency in a windows operation system

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