Application Support Analyst - Eden Prairie, MN - Rocky Hill, CT - Franklin, TN - Overland Park, KS

• Handle escalated trouble tickets to resolve network service issues


• Validate trouble descriptions and perform detailed trouble diagnosis


• Recommend solutions to correct network trouble issues and faults


• Utilize support tools and resources necessary to get the job done, including e-mail, chat, and telephone


• Track and update troubles in ticketing system


• Support processes and activities related to ITIL change management


• Analyze application performance through trend analysis and reports and develop and implement appropriate corrective action

• 2+ years of experience with Java and Oracle required


• Demonstrated customer service skills to be able to solve customer service issues, both technical and account


• Strong problem analysis skills


• Self-motivation and goal-orientation


• Superior oral and written communication skills


• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers to review policy process via computer-based database as necessary to provide written and/or oral answers or solutions to customers


• Attention to detail, excellent organizational skills, superior time management skills


• Ability to work in a collegial fashion with peers in other organizational units


• Ability to independently work and problem solve in changing, ambiguous environment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: java, oracle, application support, Eden Prairie, MN, Minnesota, Rocky Hill, CT, Franklin, TN, Overland Park, KS