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in Philadelphia, PA

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Hours Full-time, Part-time
Location Philadelphia, PA
Philadelphia, Pennsylvania

About this job

Integrity Staffing Solutions is a national leader in matching talented people to some of the nation's leading jobs. We offer a variety of openings across the US in the areas most prestigious organizations. We offer excellent benefits after only one week of work. If you do not see the opening you are looking for today, make sure to join our talent community and stay connected to receive job tips and hear about job openings as they open. Currently, Integrity is seeking a Collector. Earn $14 per hour to start. This is a Temp to Hire Position. Hours are 9:30 a.m. - 6 p.m. 4 days with 11:30 a.m. to 8 p.m. 1 night. Job Summary: This position is responsible for notifying customers with delinquent balances, to secure payment and maintain customer good will. You will evaluate customer accounts, convey appropriate information, research customer issues, and establish financial arrangements with customers. Primary Job Duties:
• Review and work to resolve AR delinquencies within assigned accounts, including escalation to senior management as may be required.
• Advice customers on available payment alternatives, negotiate satisfactory payment arrangements for 30+ day's delinquency, and respond to customer inquiries.
• Execute follow-up inquiries on broken payment arrangements and to secure future promises to pay.
• Analyze customer accounts. Use account knowledge, system information and report review (i.e., unapplied money and assigned reports).
• Ensure effective decisions are made when it comes to releasing customer orders.
• Timely response to all customer inquiries, both inbound and outbound.
• Enter detailed conversation notes, including payment arrangements in system (FDM4).
• Perform consistently to meet performance standards set by the department. Secondary Job Duties:
• Collaborate with team members on workload to meet individual and departmental goals (i.e., buckets).
• Perform credit card tasks (i.e., verification, submit for manual billing/prepayment).
• Perform check number searches (as needed).
• Submit checks to Accounts Receivable for processing.
• Occasional Job Duties: Other duties as assigned. All job offers are contingent upon the successful completion of a background check and drug screen. OPENCLER Job Skills, Equipment Operation and/or Special Training Requirements:
• Ability to proactively contact customers
• Professional verbal and written communication
• Able to analyze the payment patterns of accounts and identify potential risk
• Able to negotiate mutually beneficial resolution in a timely manner
• Able to adapt to situations, overcome objections and think quickly to create solutions
• Develop a positive working relationship with departments to accomplish the goals and objectives of the company. Skilled in conveying diplomacy, excellent customer service and listening skills.
• Able to multi-task, prioritize and meet assigned deadlines in a fast paced environment
• Strong problem resolution and interpersonal skills
• Skilled in basic mathematics; able to use a calculator
• Possess Knowledge of Microsoft Office applications (i.e., Word and Excel) Education/Training/Experience Requirements:
• Bachelor's Degree in Accounting or Finance preferred
• 2 years of collections or accounts receivable experience Work Conditions: Office, cubicle workstations. Physical Requirements: While performing the duties of this job, the employee is regularly sitting, uses hand to finger, talk over phone, type on computer, talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities include close vision. Integrity Staffing Solutions is an Equal Opportunity Employer.