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in San Jose, CA

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Hours Full-time, Part-time
Location San Jose, CA
San Jose, California

About this job


Security Manager - Operations
Whelan Security is looking for a talented and driven leader to manage our service in San Jose, CA.

The Security Services Manager position is expected to be the senior manager of Whelan’s assigned security team and as such, has global oversight for all security service delivery requirements stated in the SOW. The Security Services Manager has accountability for strategic operation's scope of service. This person will be responsible for the administration, coordination, planning, development, direction and implementation of projects and initiatives which reflect the client’s core objectives and is designed to establish a pattern of collaboration that will enhance and improve the partnership between Whelan and the client. A key part of this partnership activity is for the Security Services Manager and the client to routinely consult on the needs, priorities and opportunities to deliver greater value in the performance of the security team.

RESPONSIBILITIES:
  • Develop and maintain a strategic service delivery program which meets standards and goals for all geographies regarding operation objectives, service delivery strategies and ongoing methodologies for constant customer and employee satisfaction
  • Assist with contract compliance across all Client locations covered under the SOW
  • Provide a standardized program, which ensures a consistency of service standards, tools, and best practices throughout all primary Client locations covered under the SOW
  • Responsible for facilitating global communication in order to oversee the standardization of post orders, training standards, operating procedures, invoicing, terminology, and quality compliance
  • Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client
  • Ensure Whelan's core values are aligned with Client needs
  • Ensure that quality, accuracy, responsiveness, and integrity is being delivered to all internal and external customers
  • Maintain all required portfolio contracts and agreements
  • Ensure that all Whelan personnel are empowered in order to successfully meet their objectives
  • Assist in overall Client security functions as mutually agreed upon by the parties
  • Knowledgeable of all Client policies and procedures


Qualifications
SKILL REQUIREMENTS:
  • Excellent verbal and written communication skills, in the English language
  • A high degree of organization and time management skills
  • Detail oriented
  • Ability to develop, refine and manage processes
  • Ability to work and make decisions independently while also being a team player
  • Professional demeanor and excellent customer service skills
  • Possess a solid employment history demonstrating reliability and dependability
  • Possess critical thinking skills and the ability to apply problem solving techniques in order to identify and implement results oriented solutions
  • Strong computer skills to include presentations, text documents and spreadsheets
  • Excellent presentation skills
  • Ability to handle multiple projects simultaneously
  • Possess a good understanding of finances and budgeting
  • Ability to effectively delegate and mobilize resources
OTHER REQUIREMENTS:
  • Bachelor's Degree or equivalent work experience (10 years in managerial role)
  • Must be able to work flexible schedules
  • May require quarterly travel


Education

Why Whelan?
Be Supported: Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more!

Be Challenged: Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers.

Be Rewarded: We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program.

Be Valued: We are more than a team – we are a family! The distinctive culture of our family business sets us apart from every other contract security company in the industry.