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Senior Customer Service Representative - Cypress, CA
| Hours | Full-time, Part-time |
|---|---|
| Location | Cypress, CA Cypress, California |
About this job
Energize
your career with one of Healthcare's fastest growing companies.
You
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.
Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.
The
Customer Service Representative is responsible for handling
incoming phone calls and complete and accurate preparation of
subrogation case files for the analyst team. This position is part of
our payment recovery/payment integrity support teams within the Optum
division of UnitedHealth Group. No weekends, competitive pay and benefits!
Primary Responsibilities:
- Answer approximately 85 inbound calls per day from members who call in to respond to injury questionnaires or phone messages
- Access and analyze questionnaire responses to identify and build cases for subrogation review
- Refer cases to analysts for further investigation and negotiation
Requirements
- High school diploma or GED
- 1+ year of customer service experience analyzing and
solving customer problems, OR 1+ year of experience in an office setting
environment using the telephone and computer as the primary instruments
to perform job duties - Familiarity with computer
and Windows PC applications (Word, Excel, Outlook), which includes the ability to learn new and
complex computer system applications - Available to work 40 hours
per week anytime within the operating hours of the site; Work hours are
10:30 AM - 7:00 PM, Monday through Friday
Assets:
- Health Insurance background
- Call center experience
- Coding and/ or Claims experience
Soft Skills:
- Ability to navigate a computer while on the phone
- Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
　
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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