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Experienced Part-Time Auditor
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 2905 Blue Star Highway Douglas, Michigan |
About this job
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel. The night auditor typically handles both the duties of the front desk agent and accounting duties. The auditor accounts for the day's business and remains available to serve the overnight needs of guests.
Duties and Responsibilities:
* Audit and run hotel revenue reports and guest records; prepare system for the following day's operations; post and balance charges, taxes and settlements for hotel. Maintain related files, records and systems.
* Prepare and distribute revenue and audit reports to management and accounting department.
* Perform guest check in and check out. Monitor room availability, register and make room assignments for hotel guests. Issue keys to guest.
* Create and maintain guest reservations, changes to existing reservations and guest accounts using hotel computer systems.
* Handle payment transactions and resolve billing issues accurately and timely. Post charges to guest accounts and makes adjustments and corrections as necessary. Prepare and present statements for guests. Ensure proper procedures are followed for handling of financial transactions.
* Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, refer difficult situations to supervisor or manager as needed.
* Act as a resource to guests by maintaining thorough knowledge of the facility, amenities, events in the area and location.
* Ensure hotel entrance, public areas and front desk are safe, clean and attractive.
* Prepare breakfast daily following any and all guidelines and safety precautions set in place by management
Experience and Requirements:
* Previous customer service and cash/credit handling experience required
* Previous hotel/audit experience preferred
* Must be efficient with computers/numbers
* Must possess good organization and time management skills
* Detail oriented
Please apply in person!
Duties and Responsibilities:
* Audit and run hotel revenue reports and guest records; prepare system for the following day's operations; post and balance charges, taxes and settlements for hotel. Maintain related files, records and systems.
* Prepare and distribute revenue and audit reports to management and accounting department.
* Perform guest check in and check out. Monitor room availability, register and make room assignments for hotel guests. Issue keys to guest.
* Create and maintain guest reservations, changes to existing reservations and guest accounts using hotel computer systems.
* Handle payment transactions and resolve billing issues accurately and timely. Post charges to guest accounts and makes adjustments and corrections as necessary. Prepare and present statements for guests. Ensure proper procedures are followed for handling of financial transactions.
* Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, refer difficult situations to supervisor or manager as needed.
* Act as a resource to guests by maintaining thorough knowledge of the facility, amenities, events in the area and location.
* Ensure hotel entrance, public areas and front desk are safe, clean and attractive.
* Prepare breakfast daily following any and all guidelines and safety precautions set in place by management
Experience and Requirements:
* Previous customer service and cash/credit handling experience required
* Previous hotel/audit experience preferred
* Must be efficient with computers/numbers
* Must possess good organization and time management skills
* Detail oriented
Please apply in person!
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