Banquet Food Server

Sheraton Phoenix Airport Hotel Tempe

Banquet Food Server is a member the Banquet Team. This individual serves food and beverages in a friendly, courteous and professional manner according to IHR's high standards of quality. The Banquet Food Server must be knowledgeable of event menu items, their contents, appropriate table settings and service ware, and the correct preparation and garnishing methods. S/he is also responsible for setting up, maintaining and breaking down banquet rooms. This position requires basic English language communication skills, and the ability to lift and carry large and heavy trays on a continuous basis throughout a shift.

JOB OVERVIEW Set up assigned tables, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications and group requirements, courteously and efficiently. Take beverage orders and collect payments where specified. Maintain cleanliness and condition of the work areas and equipment. ESSENTIAL JOB FUNCTIONS · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. · Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. · Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. · Maintain positive guest relations at all times. · Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. · Resolve guest complaints, ensuring guest satisfaction. · Monitor and maintain cleanliness, sanitation and organization of assigned work areas. · Maintain complete knowledge of service requirements for assigned function: o Pre-function sidework. o Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation. o Particular characteristics/description of wines/champagne ordered. o Prices for specified bar selections on cash bars. o Station assignment and table set-up. o Group name, type of function and expected attendance. o Scheduled hours of service. o Special requests/arrangements. o Order of service, traffic flow in room. o VIPs · Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. · Maintain complete knowledge of P.O.S. and manual systems. · Complete pre-function sidework: o Check quality and amount of all stock and supplies using checklist. o Requisition all necessary supplies and transport from Storeroom to service area. o Fold napkins, set linen/skirting on tables. o Set tables according to service standards. o Set up all condiments (butter, jellies, cream, juices) and beverages (non-alcoholic). o Ensure a sufficient supply of all silverware, glassware and chinaware for service. o Prepare all cold food items (cereals, fruits and salads) as assigned by the Supervisor. o Check cleanliness and condition of assigned station and service areas; rectify any inefficiency. Set up side station as assigned by Supervisor. · Greet guests as they arrive and assist them with seating at tables. · Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. · Record order of guest following departmental service procedures. · Input order into system; legibly document orders when system is down or collect tickets as specified. · Retrieve alcoholic beverage items from bar and serve to guest. · Open and serve wine/champagne bottles. · Make all varieties of coffee. · Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements. · Clear each course following procedures. · Remove all tabletop items, linen and equipment from the function room as designated by function requirements. · Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements. · Complete closing side duties: o Breakdown all goods as specified. o Clean all equipment as assigned. o Restock items for next service. o Properly store all reusable goods. o Remove all dirty linen and transport to Laundry. o Marry and stock all condiments. o Secure storage areas. · Adhere to payment, cash handling and credit policies/procedures.

Welcome to the Sheraton Phoenix Airport Hotel Tempe. Situated .25 miles off of I-10 and Highway 60 and one mile from the 202 Freeway, our Tempe hotel is convenient to anywhere in Phoenix, Tempe, Scottsdale, or Mesa. Guests will enjoy free airport transportations to/from Phoenix Sky Harbor International Airport - located just 3 miles away

Our guests can enjoy a relaxing stay at our Tempe Hotel. Discover our comfortable guestrooms featuring Sheraton Sweet Sleeper Bed or gather at our sparking pool area featuring the East Valley's largest outdoor fire place. They can also meet at our unique restaurant, Fire + Spice, an Arizona grill with flavors inspired by the southwest or work up a sweat in the newly renovated state-of-the-art fitness center. As an added perk, all guests enjoy complimentary wireless Internet access.

Our hotel features 209 guestrooms and more than 10,000 square feet of flexible Phoenix meeting space and catering space including the 3,450 square foot Grand Ballroom, Arizona Ballroom and six additional breakout rooms. Guests can take advantage of our beautiful outdoor space and plan a meeting or party. Plus, all meeting rooms have Lodgenet High Speed Internet and video conferencing capabilities.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer