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Documentation Specialist - Horsham, PA or Wauwatosa, WI
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Wauwatosa, WI Wauwatosa, Wisconsin |
About this job
Position Description:
The Documentation Specialist is responsible for writing policies and procedures related to Medicare, Medicaid, and process change initiatives that detail how to use various Claims, Billing, Enrollments and Underwriting systems/computer applications. The Documentation Analyst will also collaborate with Technical Subject Matter Experts, or Knowledge Holders within Customer Operations to capture process instructions and procedures performed by staff.
Primary Responsibilities:
- Review project requirements and or related documents to capture specific guidelines.
- Interview experts or Knowledge Holders to determine best documentation approaches to create documentation solutions (procedure updates, processing instructions, job aids and or process maps) to support business needs that align with our internal standards and practices.
- Participate in peer reviews and incorporate changes and or improvements to documentation.
- Able to work independently, prioritize, organize, and complete work according to deadlines provided by the business.
Requirements
Required Qualifications:
- High School Diploma/GED.
- 2+ years of process documentation experience.
- 2+ years experience writing user based instructions in an operational setting.
- Previous experience proofreading and editing procedural documentation.
- Previous Technical Writing experience.
- Previous experience working with Microsoft Word, Excel and PowerPoint.
- Bachelor's Degree.
- Previous experience working with SharePoint, Access, and Visio.
- Prior experience working within Knowledge Bases.
- Certified with Information Mapping (Formatting Solutions Pro).
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.