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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Indianapolis, IN
Indianapolis, Indiana

About this job


Description

Get out from behind that desk and spend your days leading a team in a fun, fast-paced environment!

Towne Park, America’s leader in valet parking and hospitality staffing solutions, is looking for talented, service-minded people like you to manage your own hotel department. In addition to formal management training, you will gain valuable experience working with executives from leading hotel brands like Four Seasons, Marriott, Westin and Hilton.

In addition to great benefits, Towne Park managers enjoy a degree of autonomy and schedule flexibility that most jobs simply can’t offer. Along the way, you will build lasting relationships while gaining the service and management insight essential to growing your career.

For over 25 years, Towne Park has been serving hotels, hospitals and casinos coast to coast – from Annapolis to Anaheim – so you’ll always have a place to work no matter where life takes you!

At Towne Park, we value workforce diversity and encourage everyone to apply.

Are you Driven to Serve®?

The Manager of Hotel Valet Services directly oversees one or more Towne Park accounts/locations and is responsible for account performance for financial, guest satisfaction, and client satisfaction objectives.

Some of the main duties of a Manager of Hotel Valet Services include, but are not limited to:

· Demonstrating the ability to positively move business metrics and performance measures for forecasting, productivity, claims, customer service and turnover

· Managing payroll and ensuring that controls are in place for scheduling, overtime, tip reporting and timekeeping

· Effectively utilizing standardized business systems as developed by Towne Park and ensuring compliance with policies and procedures

· Actively engaging in the recruitment and hiring processes to ensure the best people are selected for the location and fostering an environment that retains talented associates

· Recognizing where the team and individual performers need to improve and properly training and coaching

· Identifying talent and helping to develop future leaders for the organization

· Delegating by allocating decision making and other responsibilities appropriately and effectively

· Understanding the client’s service standards and effectively integrating Towne Park’s standards to complement them

· Understanding what objectives are important to the client and ensuring the entire team is focused on exceeding expectations

· Capitalizing on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are the promoters of the company

· Understanding and following safety and security procedures, and practicing preventative safety procedures as set forth by Towne Park

Knowledge, Skills & Abilities:

· Must be able to effectively plan, set priorities and manage several complex projects simultaneously while working under pressure to meet deadlines

· Must be able to demonstrate work ethic, drive, energy and persistence to achieve goals

· Must be able to demonstrate computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

· Must demonstrate written and verbal communication skills to effectively address all levels of the organization

· Must demonstrate ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regularly required to run; stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

· Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

· Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distance

· Working flexible schedules and extended hours are sometimes required.