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About this job

Oakwood Worldwide is the world’s largest provider of high-quality furnished and unfurnished accommodations. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. If you want to work in a fun, pro-employee, professional environment, come work for us!

In this fun and exciting position, the Hotel Liaison (Insurance) is responsible for working directly with insurance claims adjusters and their clients to secure hotel accommodations. Specifically, you will make hotel reservations and set up billing with hotels for displaced insurance clients.

RESPONSIBILITIES:

  • Work with preferred hotel providers requesting availability and rate information
  • Take hotel reservation information from insurance claims adjuster, account manager or from client
  • Perform accurate data entry of the reservation in OTIS, Oscar, Siebel and other systems as required
  • Prepare related documents to send to clients and hotels
  • Follow up with clients regarding Intent to Vacate dates in a timely manner
  • Communicate clearly with customers on the telephone, maintaining a professional demeanor throughout
  • Deliver superior customer service to both Oakwood’s internal and external customers, including peers, in their daily duties
  • Type, talk and engage the customer simultaneously while creating interest for Oakwood’s services and benefits
  • Manage high volume of hotel requests coming through internal systems, email and phone
  • Display positive and energized demeanor and behavior that consistently demonstrate a “can do attitude”
  • Prepare documentation and maintain accurate records for monthly reports or as needed
  • Schedule and complete job activities as well as follow up with clients
  • Other responsibilities as assigned

EDUCATION and/or EXPERIENCE:

  • Two Years college experience or equivalent business related experience
  • Sales and/or hospitality reservation experience preferred
  • Siebel and GDS experience preferred; must have the ability to analyze problems and recommend solutions
  • Strong communication and customer service skills
  • Strong follow-up skills
  • Highly motivated and detail oriented, with the ability to work independently while managing multiple tasks
  • Ability to adapt to an ever changing, high energy, high volume environment

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.