You might also like
in Dallas, TX
$30est. per hour Alera Group • 3h agoUrgently hiring Use left and right arrow keys to navigate
$50000 - $70000Verified per year Sun Auto Tire & Service • 10h agoUrgently hiring 3.3 mi Use left and right arrow keys to navigate
Comcast Corporation • 30d agoUrgently hiring 0.3 mi Use left and right arrow keys to navigate- $11
est. per hour Sunrise Senior Living • 10d agoUrgently hiring 10.1 mi Use left and right arrow keys to navigate - $40
est. per hour Sunrise Senior Living • 3d agoUrgently hiring 10.1 mi Use left and right arrow keys to navigate
Senior Account Manager Client Service - US Telecommute - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, TX Dallas, Texas |
About this job
Energize your career with one of Healthcare's fastest growing
companies.
You dream of a great career with a great company - where you can
make an impact and help people. We dream of giving you the opportunity to
do just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate
our Service Centers, improve our Service levels and help people lead healthier
lives. We live for the opportunity to make a difference and right now, we are
living it up.
This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.
The Sr. Client Manager is responsible for leading client services for the payment integrity team. This position is responsible for Account Management functions including the collaborative development of annual savings targets, development of initiatives with clients and business stakeholders, enabling transparency into business risks & issues, facilitation of escalated process and performance issues, and developing relationships with UHC to deliver critical information and support for the Data Mining and Recovery solutions. This role acts as an advisor and sounding board to help establish business direction and drive business performance. Develops presentations/materials, coordinates requests, and supports the client's planning process to drive increased payment integrity savings.
The successful candidate will be a seasoned claims, data mining or recoveries professional with proven experience working at the senior management levels. Experience as a Project or Program Manager is also desired – as this role enables overall Account Planning & Management. The ability to identify and drive scope, deliverables, manage stakeholders and to ensure crisp execution is key to this role. Your experience in finding repeatable methods to drive consistent delivery of solutions and develop trusted partnerships will be key success factors.
Primary Responsibilities:
- Partners with clients and business stakeholders to build an effective Account Plan that addresses client's business needs (current and emerging), supports growth, provides measurable value, and increases client engagement/loyalty.
- Establishes, cultivates and manages the customer relationship at multiple levels in the functional areas assigned, (senior manager to solution owners) serving as a trusted business advisor.
- Constantly assesses the value our solutions that are being delivered to develop approaches that increase the value we provide and increase the impact Optum has on the client's business. Proactively works with teams and clients to facilitate renewal business and expansion of solutions.
- Responsible for partnering with the Client Implementation organization to execute on business expansion plans. Including development of the opportunity, expansion reviews and post contract reviews through implementation.
- Manages priorities, visibility & tradeoffs of the Account Plan with the client and business stakeholders.
- Provides reporting to/from the client and the business stakeholders.
- Provides oversight and escalation for issue management – escalates to leadership when necessary.
- Providers VOC to the business stakeholders to provide clear understanding of the client's priorities.
Requirements
- 3+ years experience working with clients and Senior-level leadership to support client/leadership consultation.
- 3+ years experience in a health insurance operations or leadership support role including client management, claims processing or other healthcare related leadership role.
- Demonstrated ability to message, position, and present information for maximum customer impact and influence.
- Experience developing, implementing and delivering on growth strategies.
- Ability to establish credibility and build relationships at all levels.
- Ability to travel 20%.
- 2+ years experience working in a matrixed and high change environment handling tight deadlines.
- High School Diploma/GED.
- Medicaid experience.
- Project or Program Management experience.
- Bachelor's Degree or higher.
- Financial acumen and experience, with experience managing a P&L.
- Experience with industry Consulting with heavy focus and background in Claims Administration and Payment Integrity.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.