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Customer Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Baltimore, Maryland |
About this job
This role will based out of home office in the Baltimore, MD area.
PepsiCo North American Nutrition Customer Management, Senior Account Representative, based in the Baltimore Market, with responsibility for the Quaker, Tropicana and Gatorade business. The Senior Account Representative will be responsible for grocery channel account management responsibilities associated with the Supervalu Southeast and Supervalu East Independent customers.
The Customer Manager will be responsible for leading the account management responsibilities associated with their retailers. Overall duties include annual planning, quarterly business reviews (QBP Process), reporting and trade management and account administration. This role will also require strong project/time management skills coupled with strong interpersonal skills to handle multiple priorities and objectives aimed at meeting the customer assigned annual growth targets.
Responsibilities Include:
Deliver annual customer net revenue goals
Lead & coordinate customer meetings
Manage all promotions & program partnering with Finance & BU's. IE: customization projects
Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool PROSPER
Manage and communicate account financial Leverage Excel modeling to assess financials, valuation, and alternate scenarios
Annual Forecasting
ROI event analysis
Manage business reporting and tracking tools:
Retail Playbook
Weekly Retail Promotional Priorities
Monthly Business Review/Quarterly Business Planning
Authorized Product Lists
Analyze IRI & shipment data to deliver results
Customer management processes (new items, contracts, etc.):
Pepsico Contracts
New Item Entry
Item UPC/Weight updates, Price Changes, etc
Collaboration with functional areas including finance, strategy, marketing, retail
Leverage Powerpoint & Excel to create impactful, concise slides that communicate business results & recommendations
Education and Certifications:
* Bachelor's degree preferred
Work Experience:
* Minimum of 5 years of sales & customer management; experience with a consumer packaged goods organization preferred
* Solid command of financials including P&L impact of sales decisions
* Focused leader with the ability to effectively achieve goals in a matrixed organization
* Retail and Category Management experience preferred
*Previous people management experience preferred
Skills and Capabilities:
* Highly motivated individual with excellent communication, negotiation, influencing, time management and follow up skills
* Strong PC skills including Microsoft Excel, Word, and PowerPoint
* Solid understanding of financials including P&L impact of sales decisions
Other:
* Must be willing and able to travel up to 25% of the time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (
PepsiCo North American Nutrition Customer Management, Senior Account Representative, based in the Baltimore Market, with responsibility for the Quaker, Tropicana and Gatorade business. The Senior Account Representative will be responsible for grocery channel account management responsibilities associated with the Supervalu Southeast and Supervalu East Independent customers.
The Customer Manager will be responsible for leading the account management responsibilities associated with their retailers. Overall duties include annual planning, quarterly business reviews (QBP Process), reporting and trade management and account administration. This role will also require strong project/time management skills coupled with strong interpersonal skills to handle multiple priorities and objectives aimed at meeting the customer assigned annual growth targets.
Responsibilities Include:
Deliver annual customer net revenue goals
Lead & coordinate customer meetings
Manage all promotions & program partnering with Finance & BU's. IE: customization projects
Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool PROSPER
Manage and communicate account financial Leverage Excel modeling to assess financials, valuation, and alternate scenarios
Annual Forecasting
ROI event analysis
Manage business reporting and tracking tools:
Retail Playbook
Weekly Retail Promotional Priorities
Monthly Business Review/Quarterly Business Planning
Authorized Product Lists
Analyze IRI & shipment data to deliver results
Customer management processes (new items, contracts, etc.):
Pepsico Contracts
New Item Entry
Item UPC/Weight updates, Price Changes, etc
Collaboration with functional areas including finance, strategy, marketing, retail
Leverage Powerpoint & Excel to create impactful, concise slides that communicate business results & recommendations
Education and Certifications:
* Bachelor's degree preferred
Work Experience:
* Minimum of 5 years of sales & customer management; experience with a consumer packaged goods organization preferred
* Solid command of financials including P&L impact of sales decisions
* Focused leader with the ability to effectively achieve goals in a matrixed organization
* Retail and Category Management experience preferred
*Previous people management experience preferred
Skills and Capabilities:
* Highly motivated individual with excellent communication, negotiation, influencing, time management and follow up skills
* Strong PC skills including Microsoft Excel, Word, and PowerPoint
* Solid understanding of financials including P&L impact of sales decisions
Other:
* Must be willing and able to travel up to 25% of the time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (