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Assistant Membership Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | lees summit, Missouri |
About this job
As a brand ambassador, the Assistant Membership Manager (AMM) represents 24 Hour Fitness and ensures Membership Counselors (MCs) provide a welcoming, informative, and enjoyable experience for all prospective members during club visits ultimately leading to membership purchases to obtain club membership targets.
• Assist the Membership Manager (MM) and/or Club Manager (CM) in executing 24 Hour Fitness business processes that bring to life our “Easy and Accessible Fitness” brand promise by leading, training and developing a strong team of MCs proficient in showing potential members how Easy to Join and Easy to Use our clubs are.
• Assist the MM and/or CM in achieving club membership goals by meeting or exceeding the club’s new member enrollment and personal training attachment targets.
• Establish and communicates a compelling vision for the Membership Team, ensuring an environment where all MCs thrive.
• Responsible for enthusiastically creating a club climate that supports Changing Peoples’ Lives Through Fitness.
• Responsible for upholding 24 Hour Fitness’ core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.
Span of Control / Organizational Relationship / People Management
Reports to the Membership Manager (MM) or Club Manager (CM) depending upon the club size.
Job scope: 1 club
This position directly or indirectly supervises the Membership Counselors (MCs) (approximately 3-9).
Essential Duties & Responsibilities
The AMM is responsible for performing the following activities for the club:
Support MC Staffing, Training, and Performance Management [20% of time]
Assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. To achieve this objective, the AMM will:
• Staffing Support
o Assist in participating in Membership Counselor selection by reviewing applications, interviewing and making hiring recommendations to the MM and/or CM.
o Be fully staffed to Membership Department needs.
• Training Support
o Assist with training the MC Team to generate leads/new business through member promotions, leads, referrals, and guest passes.
o Assist with training MCs on delivering a personalized, guest-centric Sell Well tours and utilizing all company membership tools supporting new member enrollment and follow-up.
o Assist in training MC Team on current marketing campaigns in order to effectively communicate to members and prospective members.
• Support of Performance Management/Development
o Aid the CM or MM in the management of MC performance by watching behaviors, coaching, and creating a can-do working environment.
o Assist with or conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
o Along with the MC, assist in setting monthly, weekly and daily targets that are challenging but obtainable.
o Provide assistance to the CM or MM on managing the MC schedule within budgeted hours and/or business demands.
o Meet with MM or CM to review sales performance, club statistics and personal performance.
Club Tours & Presentations [40% of time]
• Create a great guest experience by delivering a personalized, guest-centric Sell Well Tour.
• Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests’ goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness.
• Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members.
• Present the opportunity to purchase fitness with 100% of new memberships.
Member and Prospective Member Service and Follow-up [40% of time]
• Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right 24HF resources as appropriate to ensure members are getting to their fitness goals.
• Generate leads/new business through member promotions, leads, referrals, and guest passes.
• Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other referrals via phone and the web. Accurately track lead and referral activity using company-provided tracking tools.
• Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
• When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs.
• Execute other duties as assigned.
Qualifications
Knowledge, Skills & Abilities:
• Leadership skills
• Management experience in sales/service industry
• Coaching/Motivation ability
• In-depth knowledge of sales practices and techniques
• General understanding of Fitness Industry
• Ability to work with computers
• Must have good interpersonal communication skills.
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Must be a team player
Certifications / Educational Level:
• High School Diploma or GED required
• Bachelor’s Degree preferred
• Cardiopulmonary Resuscitation (CPR) certification required
•
• Assist the Membership Manager (MM) and/or Club Manager (CM) in executing 24 Hour Fitness business processes that bring to life our “Easy and Accessible Fitness” brand promise by leading, training and developing a strong team of MCs proficient in showing potential members how Easy to Join and Easy to Use our clubs are.
• Assist the MM and/or CM in achieving club membership goals by meeting or exceeding the club’s new member enrollment and personal training attachment targets.
• Establish and communicates a compelling vision for the Membership Team, ensuring an environment where all MCs thrive.
• Responsible for enthusiastically creating a club climate that supports Changing Peoples’ Lives Through Fitness.
• Responsible for upholding 24 Hour Fitness’ core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.
Span of Control / Organizational Relationship / People Management
Reports to the Membership Manager (MM) or Club Manager (CM) depending upon the club size.
Job scope: 1 club
This position directly or indirectly supervises the Membership Counselors (MCs) (approximately 3-9).
Essential Duties & Responsibilities
The AMM is responsible for performing the following activities for the club:
Support MC Staffing, Training, and Performance Management [20% of time]
Assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. To achieve this objective, the AMM will:
• Staffing Support
o Assist in participating in Membership Counselor selection by reviewing applications, interviewing and making hiring recommendations to the MM and/or CM.
o Be fully staffed to Membership Department needs.
• Training Support
o Assist with training the MC Team to generate leads/new business through member promotions, leads, referrals, and guest passes.
o Assist with training MCs on delivering a personalized, guest-centric Sell Well tours and utilizing all company membership tools supporting new member enrollment and follow-up.
o Assist in training MC Team on current marketing campaigns in order to effectively communicate to members and prospective members.
• Support of Performance Management/Development
o Aid the CM or MM in the management of MC performance by watching behaviors, coaching, and creating a can-do working environment.
o Assist with or conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
o Along with the MC, assist in setting monthly, weekly and daily targets that are challenging but obtainable.
o Provide assistance to the CM or MM on managing the MC schedule within budgeted hours and/or business demands.
o Meet with MM or CM to review sales performance, club statistics and personal performance.
Club Tours & Presentations [40% of time]
• Create a great guest experience by delivering a personalized, guest-centric Sell Well Tour.
• Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests’ goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness.
• Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members.
• Present the opportunity to purchase fitness with 100% of new memberships.
Member and Prospective Member Service and Follow-up [40% of time]
• Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right 24HF resources as appropriate to ensure members are getting to their fitness goals.
• Generate leads/new business through member promotions, leads, referrals, and guest passes.
• Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other referrals via phone and the web. Accurately track lead and referral activity using company-provided tracking tools.
• Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
• When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs.
• Execute other duties as assigned.
Qualifications
Knowledge, Skills & Abilities:
• Leadership skills
• Management experience in sales/service industry
• Coaching/Motivation ability
• In-depth knowledge of sales practices and techniques
• General understanding of Fitness Industry
• Ability to work with computers
• Must have good interpersonal communication skills.
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Must be a team player
Certifications / Educational Level:
• High School Diploma or GED required
• Bachelor’s Degree preferred
• Cardiopulmonary Resuscitation (CPR) certification required
•